Proactively drive the identification and implementation for Service Depot standardization and continuous improvement projects to ensure quality, cost reduction, reduce lead-time, and maximize customer service satisfaction.
Define annual goals and targets in areas for Customer Service Satisfaction, Quality, Financials, Growth, and Employee Engagement, Inclusion and Innovation
Drive and implement best standard practice procedures at the local, Global Service Operations and across international depot level.
Through direct line management leadership and oversight, ensure Service Depot operates at peak productivity levels with optimized work flow and responsiveness.
Responsible for defining Key Performance Indicators (KPI’s) at the line level.
Manage exceptions to the KPI’s and drive continuous improvement.
Demonstrate leadership and talent management in a manner that supports the company’s culture, policies, and ethics.
Responsible for support team key accountabilities, development, and effectively communicating team role, goals, and expectations.
Responsible for depot employee career development. Align employee strengths and skill sets to align with business needs/requirements.
Ensure representation of serviceability design requirements to New Product Development teams that lead to better serviceable designs.
Anticipate and manage financials in support of service center.
Set annual operating plan and control expenditures to meet annual plan.
Capital Planning, resource planning, review of standard costs of product, allocations, inventory, and typical expenditures.
Identify cost reduction efforts, lower cost of repairs through continuous improvement projects.
Responsible for internal and external audit Service representation.
Report monthly Service Quality Metrics (Quality Data Review)
Liaison with and support Product Quality Experience processes and procedures.
Works closely with supply chain leadership to ensure optimized parts flow. Leads service parts improvement by working closely with the Medtronic supply chain organization.
Provides input to Medtronic Service Operations Council around depot systems development.
Collaborate with other Service Centers/Depots on Pan-Medtronic depot strategies and initiatives
All activities must be performed in compliance with the Quality System.
Ensure compliance with relevant quality regulations including, Quality System Regulation (QSR 21 CFR 820), ISO 13485, Canadian Medical Device Regulation (CMDR) and EU Medical Device Directive (EU MDD 93/42 EEC), Quality Business System and Key Corporate Policies. As well as compliance with federal, state, and local regulations.
Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
All other duties as assigned.
Travel requirement: 10-20%
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Responsible for the development and implementation of activities in production area(s) to meet production goals, quality, and cost objectives.Prioritizes production schedules based on product introduction, equipment efficiency, and materials supply.Plans and administers procedures and budgets.Makes budgetary recommendations on capital expenditures and direct/indirect labor.Selects and develops personnel to ensure the efficient operation of the production function.Develops schedules and manpower requirements for assigned areas. Must Have: Minimum Requirements
Nice to Have
-MBA or Engineering masters
-Medical Device Industry experience
-Lean Six Sigma Experience/Knowledge
-Excellent coaching and people skills
-Excellent leadership and interpersonal skills
-High customer focus and understanding of customer needs.
-Solid Financials Skills
-Excellent analytical and problem-solving skills
-Excellent written and oral communication skills and the ability to interact with all levels of employees.
-Technically competent and able to provide clear direction to engineers and technicians.