Manufacturing Application Support Specialist

Niagara Bottling   •  

Ontario, CA

Industry: Food & Beverages

  •  

5 - 7 years

Posted 59 days ago

This job is no longer available.

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

  • Work in an entrepreneurial and dynamic environment with a chance to make an impact.
  • Develop lasting relationships with great people.
  • Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Manufacturing Application Support SpecialistThe Applications Engineering Support Specialist role involves deep analytical skills as well as strong communication and team skills. As a part of Manufacturing Solutions Group, which acts as a service organization within Niagara, for plants and other corporate teams, the Specialist is expected to be an expert in the Manufacturing Solutions applications, to manage and maintain them. The Specialist willwork with plants and vendors to troubleshoot any application related issues to ensure smooth plant operations. The Specialist will alsosupport new plant roll outs, including training. The Specialist will also doreporting on historical and/ or real-time data. The role will help an individual develop management skills and enhance analytical and interpersonal skills.

Job Summary

The Applications Engineering Support Specialist role involves deep analytical skills as well as strong communication and team skills. As a part of Manufacturing Solutions Group, which acts as a service organization within Niagara, for plants and other corporate teams, the Specialist is expected to be an expert in the Manufacturing Solutions applications, to manage and maintain them. The Specialist will work with plants and vendors to troubleshoot any application related issues to ensure smooth plant operations. The Specialist will also support new plant roll outs, including training. The Specialist will also do reporting on historical and/ or real-time data. The role will help an individual develop management skills and enhance analytical and interpersonal skills.

Detailed Description

Manufacturing Systems Support

• Work with various Manufacturing Solutions applications, including but not limited to EIT, Shotscope, etc., to provide team member support and assistance as required by troubleshooting and resolving issues.

• Evaluate the performance of the software in terms of navigation, data integrity, and server performance.

• Evaluate pain points with current systems and collaborate with other departments to improve processes and optimize systems to make them more effective for team members.

Issuetrak Support

• Act as an Admin for Manufacturing Solutions supported system applications such as but not limited to EIT, Shotscope, etc., in the Niagara Issuetrak software.

• Work with vendor(s), IT and other department, various plant manufacturing team members, Production Managers, and CI Manager to resolve issues and provide feedback to Manufacturing users.

Issue Management and Reporting

• Present the analysis of all issues weekly as required and be prepared to present such data in conference calls/PowerPoint Presentations to increase visibility for team on issue resolution techniques, common trends, etc.

Project Planning

• Assist in project management for new manufacturing projects by utilizing appropriate tools for planning, budgeting, and tracking etc.

• Work cross functionally with departments, production teams, and vendors to create functional specification documentation for new automation/ software initiatives or updating existing interfaces.

• Create technical specifications and job aid documents to be used in plant and new hire training.

Project Documentation and Feedback

• Provide project follow up in retrieving and recording project feedback from the plants.

• Document project closure reports with learnings and ongoing action items to include unresolved pain points.

Manufacturing Analysis/ Projects

• Work with both Plant and Corporate Manufacturing to develop detailed analysis reports to assist data-driven decision making.

• Work on special projects as assigned by the Manufacturing Solutions Manager.

• This position requires up to 35% travel

• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Work Experience/KSA’s

• Required:

o 5+ years – Experience in Manufacturing or related field

o 3+ years – Experience Position

o 0+ year(s) – Experience Supervising Employees

*experience may include a combination of work experience and education

Preferred:

o 7+ years – Experience in field of Manufacturing

o 5+ years – Experience in related position

o 2+ years – Experience supervising employees

*experience may include a combination of work experience and education

Competencies

• VBA programming, scripting and experience with DBMSpreferred but not required.

• Prior experience with managing large scale projects is needed.

• Proficiency in, but not limited to:

o Microsoft Office Applications

o Oracle Business Systems

o Efficiency Improvement Analysis Applications

o New System Implementation & Administration

• Able to translate data into recommendable actions to senior staff

• Strong analytical and problem solving skills

• Self-Motivated with a proven record of taking the initiative

• Able to work with minimal supervision

• Detail-Oriented with Excellent Oral and Written Communication Skills

• Able to execute tasks in a very dynamic and ever-changing environment

• Exercise sound judgment and ability to work effectively with a diverse workforce

Education

• Minimum Required:

o Bachelor's Degree in IT, EE, CS, or Industrial Engineering and other related fields or equivalent experience.

• Preferred:

o Master's Degree in EE, CS, Industrial Engineering, or MBA

Certification/License:

• Required: N/A

• Preferred:

o Lean & Six Sigma Certification

o Project Management Professional Certification (PMP)

Foreign Language

• Required: None Required

• Preferred: None Required

R10292