Managing Optometrist

Salary depends on experience
Posted on 02/21/18
Schaumburg, IL
Business Services
Salary depends on experience
Posted on 02/21/18

GENERAL FUNCTION

The Managing Optometrist is the leader & business owner within the marketplace & organization by delivering the brand promise through key steps in the patient /customer journey, superior patient experience & the organization’s key performance metrics. Ensures all patients receive the highest quality Optometric care.

MAJOR DUTIES & RESPONSIBILITIES

  • Creates compelling vision for the future, develops clear goals & operating plans ensuring executional excellence & winning results in partnership with Regional and Store Manager(s).
  • Sets & communicates clear objectives & expectations, demonstrates commitment to exceed results through strong competency in KPI management & high accountability.
  • Ensures LensCrafters is known as the leading optical provider within the community.
  • Operates as stakeholder to all within the organization & local market.
  • Places the patient/customer as the center focus & delivers excellent service.
  • Strives to exceed expectations on all KPIs.
  • Leads/Manages the team in providing unsurpassed Patient Service Excellence.
  • Addresses all patient/customer visual life style needs.
  • Builds patients/customers for life & becomes their sole family practitioner.
  • Listens carefully to patients/customers' questions or concerns.
  • Provides a summary of patient/customer overall eye health.
  • Conducts service in accordance with protocol & accepted standard of care.
  • Establishes a positive Doctor/Patient relationship.
  • Utilizes & leverages all technology to deliver unsurpassed patient/customer experience.
  • Demonstrates effective communication with all office & store associates to ensure a seamless patient experience & transition.
  • Ensures office quality systems are maintained.
  • Maintains State Licensure & practices to the full scope of that license; maintains continuing education requirements.
  • Provides effective on-the-job training & guidance to team members making use of Company provided programs.
  • Delivers feedback in a timely manner to all associates. Confronts problem performers directly & without delay; practices performance management.
  • Creates a positive culture linked to corporate vision & values.
  • Engages & leads effective store huddles.
  • Conducts chart audits with Associate Optometrist.
  • Recruits, interviews & selects high caliber success oriented talent, creates talent pipeline for succession planning.
  • Forecasts staffing needs based on available information & assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic & patient demand.
  • Adheres to company policies & procedures & acknowledges receipt of physical inventory.
  • Takes pride in the appearance of the office & ensures visual displays are in accordance with Company provided guidelines.
  • Maintains safe working environment for all.

BASIC QUALIFICATIONS

  • Doctor of Optometry
  • Demonstrated leadership/management skills
  • Knowledge of current Optometric technology & practices
  • Developed communication skills, both verbal & written
  • Strong problem solving & critical thinking skills
  • Organization & time management skills
  • Knowledge of sound business management practices

Requisition ID: 38738

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