The Manager, Resource Management manages a team of Real Time Analysts responsible for multiplebusiness units. This position is responsible for creating and maintaining a standard set of operating practices to manage real time RMG activities across multiple sites and business units. This work includes monitoring call queues, fax queues, staffing levels and agent states. This position leads, in collaboration with RMG leadership and Operations leadership to design plans, strategies and tactics that drive the completion ofcritical work within targeted timeframes and drives efficiency within RMG and center operations. Performs enterprise wide predictive analysis and guidance as needed to support special events, disaster recovery and business changes. Operates as a partner with operational leadership to balance multiple priorities and initiatives. Develops innovative interfaces between RMG tools and front line employees. Responsible for education and growth of the team in a people leader role.
ABOUT THE DEPARTMENT
The Pharmacy Operations Group is crucial to achieving our mission of helping to achieve a more sustainable health care system and better health for all. Members of this team are on the front line every day – interacting with patients, strategizing on improvements and efficiencies, and processing more than one million prescriptions that come through our world-class pharmacies and distribution facilities across thecountry.
ABOUT EXPRESS SCRIPTS
At Express Scripts, we dare to imagine a better health care system, and we're driven to make it happen. Where some see obstacles, we see possibilities. We're challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.
We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like noone else can. We believe health care can do more. We are Champions For BetterSM.
Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.