Manager, Telecommunication Integration

LA Care Health Plan   •  

Los Angeles, CA

11 - 15 years

Posted 243 days ago

This job is no longer available.

Requisition ID:  2900

DUTIES: 

The Telecommunications Integration Manager manages all administrative, integration, planning and monitoring aspects of CallCenter, IVR, phone Conferencing, Right fax, Work force management, scripting and Cisco Unified Contact Enterprise (UCCE, PCCE). Is also responsible for planning and managing the installation, configuration, and design of telecommunication devices and services. Plan and guide telecomm disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of an outage. Perform research, evaluation, installation, and upgrades of Telecom hardware and applications. Ensures Member Services Department is effectively supported to meet their member support mission. 

 

QUALIFICATIONS AND REQUIREMENTS

 

EDUCATION

Required:

High School Diploma

 

Preferred:

Associate's or Bachelor's Degree in Computer Science or related field.

 

EXPERIENCE

With High School Diploma: 12 years of experience in telecommunications administration with at least 5 years of experience working with Call Center systems, IVR, Conferencing, Right fax, Cisco Universal Call Manager, WebEx, IM, NICE, Nuance, Noble and UCCE, Work force management and with the demonstrated experience on the following list of stated knowledge/experience/ skills and with at least 3-5 years of supervisory/ management experience.

Experience in managing and owning telecommunications technologies.

 

Preferred:

With Associate's Degree: 9 years of experience in telecommunications administration with at least 5 years of experience working with Call Center systems, IVR, Conferencing, Right fax, Cisco Universal Call Manager, WebEx, IM, NICE, Nuance, Noble and UCCE, Work force management and with the demonstrated experience on the following list of stated knowledge/experience/ skills and with at least 3-5 years of supervisory/ management experience.

 

With Bachelor's Degree: 6-8 years of experience in telecommunications administration with at least 5 years of experience working with Call Center systems, IVR, Conferencing, Right fax, Cisco Universal Call Manager, WebEx, IM, NICE, Nuance, Noble and UCCE, Work force management and with the demonstrated experience on the following list of stated knowledge/experience/ skills and with at least 3-5 years of supervisory/ management experience.