The Manager – Technology + IT Security Sourcing within American Express Global Business Travel (GBT) will be responsible for our strategic sourcing strategy within the IT vertical. GBT works across many Technology providers (Telecom, Cloud, IT Security, Infrastructure) vendors which deliver various products, services and capabilities for both internal and external use. This role will develop and execute on a strategic sourcing plan with an aim to drive value and savings across the vertical. Our Technology Strategic Sourcing strategy is a critical component that will help GBT continue to bring more value to our customers, suppliers and employees.
This role will focus on four key areas:
- Telecom/CaaS – This role will work closely with our Technology team on key negotiations, strategies and technology enhancements. As we continue to innovate how we engage with our customers, GBT must remain on the forefront and work to continue to enhance our Telecom/CaaS vendor partnerships, create enterprise value and improve GBT’s connectivity
- Data Center/Cloud – GBT continues to transform our business and become more flexible in our infrastructure. As part of this transformation, this position will play a key role in developing our Data Center/Cloud strategy with our Technology team along with leading key negotiation with major Data Center/Cloud providers.
- IT Security – Information and Data Security remains a top focus for GBT and critical to our success as a business. As Director, this role will work directly with our CISO and Data Protection teams to develop key initiatives to improve GBT’s security infrastructure. Strategy development, negotiation and escalations will be a core responsible for this position.
- Hardware/Software – GBT is focused on bringing the best value to our customers, suppliers and employees. To do this, we must ensure we have competitive partnerships in place across all of our Hardware and Software Categories. This position will not only lead our negotiations/strategy but also think about how GBT can play a bigger role in Sustainability and other ESG initiatives within IT.
Key responsibilities for this role will include:
- Manage and optimize GBT’s external spend in Technology + IT Security category. This will include prioritization, key commercial negotiations, working with business functions to deliver on key metrics and objectives.
- Work throughout GBT to developing and implementing new strategies to evolve and expand our sourcing strategies across Technology + IT Security category.
- Work with GBT’s Technology organization to prioritize and execute key initiatives that will span across numerous platforms and technologies with a focus on creating more flexibility and capabilities for our suppliers and customers. This role will focus on commercials, negotiations for key Technology + IT Security partnerships
- Communicate with ELT on key initiatives, metrics, commercials and give regular updates on overall Technology + IT Security strategy
- Manage Technology + IT Security Vendor commercial strategy, escalations, work with business units on key performance metrics
- Understand, develop and lead sourcing strategies for product/tools that will span across multiple business units (i.e. Product/Tech, Commercial, Traveler Care, Supplier Partnerships) ensure consistent objectives, deliverables and metrics.
- Work with Finance to ensure proper reporting, tracking and metrics are in place to show additional value of Technology + IT Security Sourcing Strategy
Qualifications
- Strong and proven Commercial experience with a focus on partnership and negotiations
- Commercially focused with an ability to work with suppliers and partners in new creative ways
- Strategic orientation, change management and thought leadership
- Proven track record of owning and driving results
- Excellent relationship management and collaboration skills across various areas of the business
- Strong results orientation and personal accountability
- Ability to influence across functions and drive results without direct ownership
- Ability to optimize and improve external spend that represent a significant portion of GBT’s EBITDA
- Financial acumen and analytical skills