Manager, Technical Customer Service

UPM Raflatac, Inc   •  

Virtual / Travel

Industry: Manufacturing


11 - 15 years

Posted 168 days ago

This job is no longer available.

What you will do:

  • Oversee paper performance for assigned customers and printers.
  • Provide trouble shooting for assigned customers and printers, this includes investigation and analysis which improves the performance of UPM paper.
  • Facilitate the claim process including negotiations.
  • Educate end users with respect to new products, business and technology.
  • Actively communicate and collaborate with various partners including customers, printers, sales and UPM mills.
  • Provide accurate and timely reporting to customers, printers, sales and UPM mills.
  • Advise UPM mills regarding general market conditions and mill performance.
  • Lead trial runs, this includes determination of runs and ensuring runs are accurate and correct.

Who you are:

  • You have Bachelor’s Degree or equivalent experience.
  • You have at least ten (10) years' experience in technical customer service or a similar field.
  • You have experience within the paper industry (preferred).
  • You are willing to travel on a regular (weekly) basis.

This is what we offer for you:

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.
  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.
  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.
  • Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.