The Google Technical Services Partners team empowers Google’s consumer products ecosystem to make Google’s products work. We provide end-to-end technical and operations support for partners for most of Google properties. This includes influencing product strategy, developing scalable product tools, helping onboard new partners, providing technical implementation services to some of the most strategic partners and ongoing partner management.
As a Manager of System Stability and Support, you are responsible for managing and charting the right types of system support and agreements to ensure a high level of customer satisfaction. You will ensure that the team's delivery adheres to the highest standard of maintainability and rigor in testing. You will also collaborate with leaders across teams to identify and implement best practices to ensure all the technical solutions that are created have a proper path of long term support that are sustainable and manageable.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google supportexperience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.