Manager Support Center in Irving, TX

$80K - $100K(Ladders Estimates)

Advantage Sales and Marketing   •  

Irving, TX 75038

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 55 days ago

At our Company, we grow People, Brands, and Businesses! We are seeking a talented Support Center Manager, you will be responsible for managing the daily operations of the Support Center. This includes the management of the Support Center assisting field Event Specialists and various Field Management roles. This individual will provide key operational support to the Internal Operations Teams, Field Recruiting, Field Operations and Client Services to aid in the execution of client projects.

The Support Center Manager will work closely with our Field Specialist to assist with questions and issues regarding the Field and provide feedback to the Internal Operations Management. This individual will also work closely with the Call Center vendors to resolve issues, create efficiencies, and process for the Support Center. The Support Center Manager will also work with the Field Operations Leaders to help create a knowledge base; FAQ's and further develop the Support Center team.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:


  • Full-Time Benefits (Medical, Dental, Vision, Life)
  • 401(k) with company match
  • Training and Career Development
  • Generous Paid Time-Off

Responsibilities:

  • Assess issues from Field Reps, triage responsibilities, delegate tasks and provide operational support to Director, Internal Operations.
  • Train and coach the Support Center team.
  • Manage HR/Payroll processing (payroll adjustments, attendance and time off request, performance reviews).
  • May be required to escalate a concern/issue to the Internal Operations Management in order to get the complaint resolved.
  • May be required to conduct additional research to resolve questions or concerns.
  • Create Staffing analysis/report to ensure Call Center is staffed correctly at all times.

Qualifications:

  • Bachelor's Degree or equivalent job-related experience required in Customer Service
  • 5-8 years of customer service experience; either for external customers or internal employee service
  • 2-3 years directly managing a Call Center team
  • Excellent organization, time management, Detail oriented, and reporting skills
  • Strong written and oral communication skills
  • Excellent customer service orientation and good interpersonal skills


Valid Through: 2019-9-16