Manager, Strategic Services

iContact   •  

Raleigh, NC

Industry: Advertising & Marketing Services


5 - 7 years

Posted 374 days ago


  • Manage and develop a team of Strategic Advisors responsible for iContact adoption and services delivery
  • Responsible for the account performance and overall client satisfaction for your team
  • Work with customers directly to address issues and proactively engage for feedback to ensure overall account health
  • Accountable for retention and revenue
  • Collaborate with product management on features and enhancements that will impact client satisfaction
  • Liaison with the technology and deliverability groups to facilitate client issue investigation and resolution
  • Work closely with marketing and sales team to develop appropriate messaging, collateral and presentation material
  • Direct project management within the services department to maintain and/or improve its efficiency, standard of service and overall success
  • Ability to work well in a high-stakes, fast moving team environment with multiple stakeholders and agendas
  • Responsible for creating, tracking and reconciling variable compensation plans
  • Perform other duties as assigned



  • Bachelor’s Degree or equivalent experience
  • 5 to 7 years of relevant experience in account management/professional services management
  • Solid business to business, software as a service industry experience
  • Successful track record of exceeding quantitative goals relative to retention, growth, customer satisfaction and revenue
  • Ability to maintain confidentiality with sensitive customer and internal information
  • Excellent interpersonal, written and oral communication skills
  • Proven ability to effectively prioritize and execute tasks in a team-oriented, collaborative work place
  • Self reliant, articulate, approachable and comfortable with a rapidly changing environment
  • 2 years supervisory/management experience within an account management, or equivalent, team.