Job ID: 15112BR
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general direction, this position is responsible for leading the Business Resource Center employees and ensuring the effective operation of the center to meet service level agreements to the staff counsel organization. Responsibilities include the acquisition, development, management, engagement and retention oftalent needed to effectively and sustainably meet the volume and complexity requirements. This position ensures staff has training and resources required to accomplish goals. This position is responsible for setting workobjectives and goals for employees and managing their performance. This position is typically involved in compensation decisions. Employees have a formal reporting relationship to this job. This job is a manager ofstaff.
Primary Job Duties & Responsibilities
Ensures staffing levels are maintained to meet service agreements. Evaluates work volumes and makes staff adjustments as needed. Acquires, leads, motivates and retains a diverse team. Trains, coaches and develops team. Solves routine and complex problems. Ensures all equipment is in good working order and well maintained. Ensures the team has the resources needed to work effectively. Assesses quality and evaluates and manages team/individual performance. Ensures strong team communications through effective team management strategies. Monitors operational effectiveness through various reports and metrics. Identifies and implements process improvements. Builds credibility, trust and respect with the team and field partners. Other duties as assigned
High School Degree or GED required. A minimum of 5+ years managing people in a legal operational environment required. Proficient in use of email, MS Office, internet search engines, and other software/applications required.
Education, Work Experience & Knowledge
Associate’s Degree or Bachelor’s Degree preferred.
Job Specific & Technical Skills & Competencies
General legal training and knowledge and ability to recognize legal documents from multiplestates/jurisdictions.Intermediate Proven experience and strength in engaging, coaching and developing a diverse team with a wide range of abilities. Advanced Intermediate creativity, research and problem solving skills. Ability to effectively manage fluctuating work volumes. Intermediate Intermediate performance management skills. Ability to drive high quality. Intermediate Intermediate organizational skills. Advanced interpersonal skills. Analytical Skills – Ability to separate data and information into elemental parts and to arrive at the most appropriate conclusions (i.e. Identify problems and opportunities effectively and efficiently). Intermediate Monitoring/Follow Through – Ability to establish and utilize a procedure for regularly checking progress. Intermediate
Work Schedules: Weekend work hours (occasionally)
Operates standard office equipment (occasionally) Sitting (can stand at will) (frequently) Standing (frequently) Lifting items up to 10 pounds (occasionally) Use of Keyboards, Sporadic 10-Key (frequently)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.