Manager, Solutions Engineering - Commercial

Riverbed Technology, Inc.   •  

San Diego, CA

Industry: Technology

  •  

5 - 7 years

Posted 59 days ago

This job is no longer available.

Responsibilities:

  • Provide technical and business leadership for the SE organization promoting leadership by example.
  • Align people - communicate the direction by works and deeds to all whose cooperation may be needed so as to influence the creation of teams and coalitions that understand the vision and strategies and accept their validity.
  • Motivate and inspire - energize people to overcome major political, bureaucratic, and resource barriers to change by satisfying very basic, but often unfulfilled human needs.
  • Strong influence skills - ability to influence and guide an organization without direct management responsibility.
  • Excellent written and verbal communication, listening, negotiation and presentation skills.
  • Establish strategic direction and performance standards for the Area. Implement and manage guidelines/baselines for the Sales Engineering organization. Manage non-performers to ensure the highest performance within the organization.
  • Leverage the Corporate Solutions Engineering team to provide technical development for the SE Team, drive success in strategic opportunities, drive product requirements, competitive strategies and critical account resolution.
  • Create an atmosphere in which timely and high-quality information flows smoothly between corporate, employees, and management.
  • Focus on customer needs. Driven to grow Customer Satisfaction.
  • Foster teamwork across the territory, build and lead effective teams committed to organizational goals.
  • Encourage collaboration, use teams to address relevant business and customer goals.
  • Collect customer product requirements, develops business cases and drives the PM group to provide our Customers with acceptable solutions.
  • Work with peers in order to leverage ideas, implement them, and share TEAM triumphs and failures as learning tools.
  • Work with peers to solve corporate-wide problems such as SE organizational growth, employee retention, and recognition with the appropriate commonality among SE forces.

Qualifications:

  • 5+ years related pre-sales management experience.
  • Thorough understanding of organizational structures, management practices, staff development and retention.
  • Extensive IT experience; Strong knowledge in one (or more) of the following: Application Architectures & Performance Management; Storage & Infrastructure Management; and/or Network Infrastructure.
  • Thorough competitive knowledge including industry, technologies and product offerings, evolving technologies.
  • Understand and be conversant about company, its solutions, and product strengths, weaknesses, opportunities and threats.
  • Solid knowledge and experience of customer management practices.
  • In-depth understanding and experience in management of all aspects of sales supportprocesses.
  • Must have a clear understanding of selling cycles, selling strategies and the skills and responsibilities of an AM and SE team.
  • Must be viewed and/or recognized as a leader by senior Sales Management, SE organization, customers and Riverbed corporate organizations.
  • Bachelor’s degree in CS, EE or related area is preferred.

2018-4821