DESCRIPTION SUMMARY: Develops and manages a motivated, effective technical team in area of core competency. Implements planning activities that ensure goals will be met. Develops an outstanding organization through good organizational structure, development of employee's capabilities, creative motivational programs and building positive working relationships. Directs and coordinates development and production activities of technology department by performing the following duties.
EDUCATION: Bachelor's degree or equivalent experience.
EXPERIENCE: 8+ years relevant experience, 4 years of increasingly responsible management or project management experience. Demonstrated experience managing 24x7 information systems and/or technical operations servicing multiple customers.
COMPLEXITY: Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Demonstrates strong leadership skills. Takes initiative and seeks out best practices. Strong decision making, good judgement, project management, communication and troubleshooting skills necessary.
WORKING RELATIONSHIPS: Interacts with customers (internal and external) at all levels of organization. Proactively partners with other departments to provide information and feedback, analyze reports for continuous improvement and resolve issues.