$150K — $200K *
Exciting work you will do:
Engagement Delivery: Use knowledge of Service Design Strategy and effective project management skills to plan and lead experience design work streams with small teams on client engagements. Manage own activities and those of team members to deliver desired business outcomes and high-quality deliverables. From design research to envisioning, designing and implementing concepts, you will infuse empathy, creativity and strategy to ideate and innovate across touchpoints while supporting business goals.
Business Development: Actively contribute to business development through the identification of new opportunities with existing clients and participation in proposal development.
Practice Development: Participate in internal initiatives to build and grow the Strategy practice. Contribute to the formal development of experience design/service design practice tools, methodologies and applications, and inspire innovative approaches and techniques
Relationship Building: Establish positive relationships with clients and peers that build credibility, foster your support network and empower career development.
What you will need:
8-10 years’ professional, hands-on experience in one or more disciplines of experience design at an established design firm or agency, and/or hands-on industry experience with a design thinking background.
A demonstrated track record of successfully working on large, complex consulting engagements.
Excellent creative, analytical and problem-solving skills.
Some combination of the following: ability to communicate information visually and verbally; ability to reframe, visualize, articulate, and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence; ability to move from analysis to synthesis and/or design intent; ability facilitate design decisions and risks; ability to design workshops and facilitate effective workshops; ability to apply knowledge and experience to create or design workable prototypes; ability to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact
Proficient in creating experience maps, user journeys, service blueprints, and wireframes.
An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates.
The desire and ability to travel to fulfill client requirements and project needs, and for personal development.
An entrepreneurial mindset, including an excellent ability to uncover new opportunities for account growth and impact.
Interpersonal and Creative Problem-Solving Skills
Creative ingenuity and a proven ability to find or design simple solutions to complex challenges.
Excellent interpersonal communication skills with professional staff, senior level executives, and the community at large.
A bachelor’s degree from an accredited college/university. A master’s degree and/or applicable professional certifications are bonuses.
Valid through: 12/10/2021