Manager Satellite Trauma Program in Lorain, OH

$80K - $100K(Ladders Estimates)

Metro Health Medical Center   •  

Lorain, OH 44052

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 60 days ago

This job is no longer available.


Ensures the efficient and effective daily operations of the MetroHealth System's (MHS) partner site trauma program. In collaboration with the partner site Trauma Medical Director and MHS Trauma Program Manager, directs, integrates, and evaluates the program. Holds self accountable for the identification, evaluation, and documentation of patients' needs. Identifies the appropriate intervention(s) to ensure quality and cost effective patient care. Provisions trauma nursing care for appropriate patient population(s). Functions within the standards, policies, procedures, and guidelines established by The MetroHealth System. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.


Oversees, supports and makes contributions to patient safety by:

a. Providing a safe environment for patients.

b. Identifying and correcting root causes of errors.

c. Implementing systems to prevent errors.

d. Subscribing to the principles of responsible reporting of adverse occurrences, near misses, and safety concerns.

e. Providing evidence-based care.

1. Ensures the efficient and effective daily operations of the trauma program by:

a. Maintaining compliance with and overseeing the completion of all required documentation in accordance with the American College of Surgeons (ACS) criteria as outlined in the Resource for Optimal Care Guidelines, as well as all local, state, and national regulatory agencies.

b. Overseeing the coordination and integration of the clinical and administrative factors related to the care of trauma patients, including injury prevention and trauma coordination.

c. Managing customer feedback per policy by participating in the resolution of patient issues; implementing appropriate operational changes that will promote consumer and patient satisfaction.

d. Providing input pertaining to the maintenance of productivity and utilization statistics, including generating reports, analyzing data, and making appropriate recommendations.

e. Providing input into the budgetary development and review processes, including analyzing data and making appropriate recommendations.

f. Assisting in the development of instructional materials to be used in the education of patients.

g. Assisting in the development and evaluation of appropriate forms and records.

h. Developing and maintaining collaborative relationships with other departments to facilitate and support quality trauma care; serving as a liaison between the trauma program and Resident staff members, the Department of Nursing, the Center for Quality, the Emergency Department, Care Coordination, Risk Management, Legal Affairs, and surgical subspecialties for issues related to trauma services.

2. Ensures the delivery of effective and high-quality clinical care by:

a. Ensuring the maintenance of a positive customer service atmosphere within the Trauma Program; reinforcing The MetroHealth System's customer service mission to staff; participating in system improvement initiatives to prevent errors.

b. Serving as a role model for providing quality, evidenced-based nursing care to trauma patients and their families while incorporating evidence-based practice to increase clinic productivity, cost efficiency, and the quality of nursing performance.

c. Coordinating hospital-wide case management for trauma patients.

  1. Predicting, monitoring, and evaluating patient outcomes to ensure continuity in interventions over time via systems and modifying the plan of care as necessary.

e. Ensuring that patient confidentiality is maintained by enforcing compliance with hospital policies and HIPAA regulations.

f. Promoting nursing as a profession, and supporting its development by providing guidance, assistance, orientation, and developmental and educational training.

3. Plans, coordinates, and evaluates ongoing trauma-related educational programs that reflect the full spectrum of injury from prevention to rehabilitation. Collaborating with the Trauma Coordinator team to:

a. Assist direction of Adult Trauma Life Support courses taught at The MetroHealth System.

b. Plan and execute Trauma Nursing Core Courses (TNCC) taught at The MetroHealth System.

c. Plan and execute other educational needs as assigned.

4. Effectively works with department leadership to drive strong and efficient staff and program performance by:

a. Monitoring performance against the budget, particularly as it relates to patient encounters and other metrics controlled by clinical staff.

b. Resolving patient issues.

c. Implementing appropriate operational changes that promote consumer and patient satisfaction, and effectively impact the clinical work flow.

d. Holding the nursing management staff accountable for the delivery of patient care as needed.

e. Ensuring accurate documentation of hours worked.

f. Ensuring that compliance is maintained with all applicable regulatory agencies.

g. Initiating and leading performance improvement projects while adhering to evidence-based practices as a basis for improvement initiatives.

h. Managing strategic short and long-term business, market, and operational plans as directed by assigned leadership team(s).

5. Participates in program development by:

a. Assisting with planning both short and long-range programs.

b. Establishing discipline protocols for new programs.

  • Planning, coordinating, and evaluating ongoing trauma-related educational programs that reflect the full spectrum of injury from prevention to rehabilitation.

d. Interpreting regulations from various oversight entities, and establishing program principles in line with these regulations.

e. Leading special projects to outside hospitals and Emergency Medical Services (EMS), such as outreach programs.

f. Participating in local, regional, and national trauma committees.

g. Providing a means of referral and access to trauma center resources.

h. Actively participating in the design and implementation of marketing and communications efforts related to trauma.

5. Participates in research on various levels by:

  1. Remaining current on research findings.
  2. Interpreting and applying current research.
  3. Conducting ongoing research relevant to trauma patients.

6. Keeps abreast of business and industry developments and practices by participating in continuing education courses, professional organizations, and seminars; reads current literature and maintains professional contacts in the community; participates in hospital-required educational programs (e.g. fire, safety, chemical right to know, etc.).

7. Incorporates principles of teamwork in the resolution, completion, and follow-up of responsibilities.

8. assists with other trauma programs within the MetroHealth System as assigned.

9. Performs other functionally related duties as assigned.



Bachelor's of Science Degree in Nursing (BSN) from an accredited school of professional nursing.

Current Registered Nurse (RN) licensure for the State of Ohio.

5 years of clinical experience in a critical care unit (i.e. an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Department (ED), etc.), and trauma program experience.

Possess a current Trauma Nursing Core Course (TNCC) Instructor certification through the Emergency Nurses Association (ENA) or obtains within 1 year of start date.

Current membership in a professional nursing organization and maintains through the duration of employment.

Excellent interpersonal, verbal, and written communication skills.

Strong leadership, problem-solving, and decision making skills.

Proven history of on-going professional development.

Willing and able to work evenings and weekends as needed based on operational and departmental needs.


Master's of Science Degree in Nursing (MSN) or Master's Degree in a related field.

5 years of progressive health care management experience that includes program planning, analysis, financial management, and operational management.

Physical Requirements:

May sit, stand, stoop, bend, and ambulate intermittently during the day.

May need to sit or stand for extended periods.

See in the normal visual range with or without correction.

Hear in the normal audio range with or without correction.

Finger dexterity to operate office equipment required.

Ability to communicate in face-to-face, phone, email, and other communications.

Ability to see computer monitor and departmental documents.

Valid Through: 2019-9-17