Manager, Sales Engineering

Cox Enterprises   •  

Foothill Ranch, CA

Industry: Automotive


8 - 10 years

Posted 121 days ago

This job is no longer available.

Promotes, sells, and retains commercial business solutions for voice, data, and video. Target customers include: small, medium and large businesses, educational, government, carrier and national accounts, as well as other specific market verticals (such as hospitality).

  • Leads and motivates a team of technical sales professionals and IPC Coordinators to meet or exceed sales and install goals.
  • Develops team strategy, forecasting, reporting, analysis, financial forecasting and administration of sales channel.
  • Assigns territories, customer sales opportunities and sales goals to technical sales professionals.
  • Coordinates effectively with Residential, Operations, Engineering and Center counterparts to maximize sales opportunities, ensure high quality product delivery and customer service.
  • Works with sales peers to ensure that all customer leads are passed to the appropriate sales professionals.
  • Achieves business objectives and call center or outside sales performance goals while ensuring the highest level of operational efficiencies.
  • Accompany outside Account Execs on sales visits as needed as well as determine customer requirements, develops proposals and executes technical presentations.
  • Reviews proposals created by Account Execs to provide necessary input.
  • Ensures Building Access Agreements are negotiated and maintained to Cox Communications best interest.
  • Interfaces with Operations & Engineering to ensure network availability/serviceability before orders are finalized.
  • Understands the core network and communicates network changes to the sales team.
  • Collaborates with product managers to ensure the sales team's understanding of new products and provides product feedback.
  • Hires, develops, performance manages, and trains employees. Motivates and coaches staff to achieve department and company goals.
  • Disseminate company goals and direction as announced by senior team to all direct reports.
  • Controls expenses while meeting or exceeding revenue goals and maximizing ROI.
  • Remains current of technical information regarding Cox's telephony, data and video products and offerings, CPE, networking, consultative sales skills and sales management and negotiation skills.
  • Other duties as assigned.


  • Typically requires BS/BA in related discipline.
  • Generally, 7+ years’ experience in related field.
  • Certification is required in some areas OR Advanced degree and generally 5+ years’ experience in related field.


  • Cisco certification (CCNA, CCNP, CCDP, etc.)
  • Understanding of data, video, voice, converged-networks, managed services, including cloud services.

INFLUENCE/PEOPLE LEADERSHIP - Manages Service, Production, or Support employees via subordinate supervisors OR a team of exempt professional individual contributors and associated support staff OR May be a manager without direct reports, with primary responsibility for overseeing special groups/projects or processes with dotted-line accountability to the field; Primary contribution is managing other people (rather than applying knowledge); Manages supervisors/team leaders and/or team of exempt individual contributors and associated support staff; Ensures performance planning, coaching, and evaluation occurs per policy

SUPERVISION - Typically supervises supervisors/team leaders and/or a team of exempt professional individual contributors and associated support staff. Position could also supervise non-exempt employees.

SPAN OF CONTROL/COMPLEXITY - Typically supervises a team of professional individual contributors; may also directly or indirectly supervise support staff; activities are typically more diverse covering multiple functions OR Activities are highly specific and complex focused on a single subject matter OR May be responsible for complex projects having significant scope/impact

DECISION-MAKING AUTHORITY - With oversight from higher level managers, achieves planned results by decisions and actions based on professional methods, business principles, and practical experience

FINANCIAL - Contributes to development of an operating plan and budget; Generally responsible for managing or coordinating expenses within a budget or part of a larger budget; May manage or coordinate a project budget or multiple project budgets

CONSEQUENCE OF ERROR - Actions at this level can cause or prevent delays, inefficiencies or unnecessary expense that measurably affect operational results of a CCI business or the efficiency and effectiveness of a team and/or projects managed. Typical Problems Solved - Solutions require analysis and investigation beyond what might have been applied in past experiences; problems are broadly defined and require interpretation

CORE FUNCTIONS - Manages a part of a department or large project team; Supervises, coordinates, provides leadership to and reviews the work of professional and supervisory level subordinates in order to accomplish operational plans and results; Estimates staffing needs and schedules and assigns work to direct reports, subunits and/or project team to meet service and budget targets

TECHNICAL/ADMIN WORK PERFORMED - May spend a significant portion of time as an individual contributor performing assignments that require a higher level of experience or technical expertise than direct reports OR May be an in-depth functional manager OR May manage complex projects or processes.

Job ID: 1818984