U.S. Anesthesia Partners (USAP) is the largest single-specialty anesthesia practice in the country with over 4,000 clinical providers and associates. By joining our team, you will participate in a highly collaborative and dynamic environment. As an organization we are mission focused on delivering the highest quality in patient care and you will be directly supporting our talented clinical team. We extend this same commitment to quality to our associates and supply tools and resources that will ensure we win in the healthcare marketplace and support of USAP.
We are proud of our inclusive people culture that supports our associates to perform at their best. USAP is an equal opportunity employer. Candidates with physician services or related health care experience is a plus. We offer a competitive benefits package.
Overview: Responsible for the overall management of the Accounts Receivable Department, which includes developing and improving operational goals of department, staffing, training, development of staff, supervising collections on insurance accounts and assisting with patient escalation issues. This position reports to the Director of Operations, A/R and Cash Management.
All new hires must submit to and pass pre-employment drug and background screens before starting work with USAP.
- Monitor denial and no activity trends by payer and help root cause issues, whether it be internal or payer related.
- Ensure all work is performed within payer timely filing guidelines.
- Monitor staff's appeal effectiveness.
- Ensure all system edits and cross-workflow invoices are resolved timely.
- Review collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
- Meet or exceed company benchmarks.
- Encourages employees to improve their skills and to expand their expertise.
- Ensure team members are meeting daily production volume while maintaining quality results of greater than 95%.
- Provide training and on-going education for all employees of the Accounts Receivable Department as well as perform annual reviews, recommend merit increases, monitor staff's day-to-day performance and perform coaching and counseling.
- Responsible for mentoring Supervisors and Team Leaders and developing their overall skills. Also, provide direction and assistance in running the day-to-day operations of the department.
- Responsible for maintaining adequate staffing levels in the department and interviewing job applicants.
- Develop and monitor compliance with policies and procedures for collections.
- Schedule and oversee monthly Accounts Receivable Department staff in-services with focus on payer issues, collection techniques and other related topics.
- Perform routine audit of Accounts Receivable staff productivity logs and report periodically.
- Monitor Accounts Receivable manager queue and each collector's queue activity.
- Perform and/or oversee the reviews on adjustments and collections
- Monitor the percentages of aged accounts
- Interface with Provider Relation Manager to resolve claims issues.
- Effectively monitor how accounts are worked and how the collection department staff communicates (both written and oral) with patients, payers, surgical offices and our physicians.
- Generate reports for leadership on a daily, weekly and monthly basis.
- Provide technical support to the collections staff.
- Maintain confidentiality
- Participate in special projects as required
- Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel. Work to facilitate individual and team development that drives positive results.
- Other duties, as assigned
- Bachelor's Degree in Accounting, Finance, Business Administration, or related area; equivalent combination of education and experience may be considered.
- 5+ years of Collections experience or Cash Application functions experience in a Healthcare environment required
- Three years of middle management experience required.
- Computer experience with Microsoft Office or equivalent applications
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.