Manager Retail Pharmacy Operations

Aurora Health Care   •  

Elm Grove, WI

Industry: Healthcare


5 - 7 years

Posted 50 days ago

How You’ll Make a Difference

Manages and oversees the operations and staff of assigned pharmacy stores within a geographic area to support Aurora Pharmacy's established objectives of service and clinical quality, employee engagement and financial performance. Establishes and builds relationships with local providers to support business growth.

Manages and oversees the operations, staff and sustainable business growth of assigned retail pharmacy stores within a geographic area. Oversees established initiatives for service and clinical quality, employee engagement and financial performance. Monitors each store's productivity and works with supervisors and pharmacists to make appropriate staff adjustments. Oversees the float pharmacy technicians and pharmacists, and ensures coverage is provided at all the supported sites.

Maintains a high degree of on-site visibility, performing regular visits to assigned stores. Collaborates with supervisors and pharmacists to ensure effective and efficient operations, and that organizational goals, initiatives and performance targets are met. Meets with Supervisors to review and evaluate facility and employee appearance, review of business development initiatives, manage annual pharmacy inventories, and to ensure adherence to compliance and merchandising standards, pharmacy rules and regulations, and policies and procedures.

Implements operational goals and contingency plans, and monitors progress while holding leadership and staff accountable. Develops supervisors to promote higher levels of patient experience for assigned stores.

Identifies, develops, and conducts appropriate training and education to ensure staff meet and maintain skills and competencies including clinical performance, safety, and all other regulatory requirements.

Resolves customer service complaints and concerns. Works with site supervisors and staff to resolve and perform service recovery.

Responsible for promoting and advertising pharmacy services and ensuring prescription capture. Actively participates in and works with support services to manage business opportunities and processes for pharmacy services. Collaborates with assigned patient service market leadership and non-Aurora leadership on growth and development initiatives.

Identifies, plans, and organizes information system and technology improvements for assigned stores. Oversees and ensures staff is trained, orientated, and competent in use of systems and programs.


License & Certifications

Pharmacist license issued by the state of Wisconsin.


Bachelor's Degree in Pharmacy.


Typically requires 5 years of experience in pharmacy practice that includes experiences in retail pharmacy operations.Includes 1 year of supervisory experience in managing staff and budgets.

Demonstrated leadership skills and abilities including problem solving, prioritization, decision making, delegation, team building, customer service, and conflict resolution.Advanced level knowledge of the advances in pharmaceutical practices and understanding of health care and retail pharmacy trends.Demonstrated ability to work effectively with providers, staff and patients.Must be detail-oriented with the ability to handle multiple demands simultaneously.Excellent interpersonal, communication, and organizational skills.Intermediate computer skills.

At Aurora Health Care

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.