Generate cost savings to the Service Organization by independently processing Service Certified instruments for resale, and non-resale instruments into R parts stock for reuse.
Responsible for processing E3R returns providing troubleshooting/repair and full failure analysis/reporting. Handles challenging diagnosis/repairs within the RC as needed.
Identifies and oversees development, testing, and deployment of processes and standard work for Repair Center activities. Leads special project development/documentation as required.
Provides advice, assistance, and mentoring to all junior RC staff members and FSE rotators.
Maintains a high-quality focus to all Repair Center activities, independently researching root cause of issues found and driving corrective actions for reported quality issues using available DBS tools and methodology.
Identifies process improvements by considering ways to improve effectiveness and productivity based on GEMBA activities.
Occasionally travels to Gemba to do quality audits as necessary.
Responsible for evaluating Repair Center staff via mid and end of year review cycle, development plans, and engagement survey action items, delivered on time to published Company schedules.
Maintain tools and measuring devices and insure they are operational and meet facility needs.
Responsible for deploying required environmental, health, and safety protocols ensuring a safe and fully compliant workplace.
Bachelor's degree (B.S./B.A.) in Life Sciences, Engineering or equivalent experience
Position requires 5+ years’ experience working on Sciex & related OEM gear as a Sr. Field Service Engineer, FSAS, Regional or Territory Specialist or related job category.
Superior problem solving and troubleshooting skills.
Functional knowledge of DBS.
Detailed knowledge of Sciex instrument related procedures and tests (Install, PM, Service etc)
Superior verbal and written communication skills
Ability to develop and follow complex written instructions and procedures, as well as verbal direction.
Continuous improvement attitude and analytical approach
Ability and willingness to lift up to 50 lbs.
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
Must be able to climb a minimum 8-foot ladder
Exposed to moving parts, electricity, and chemicals that require adherence to established safety protocols
Limited travel, primarily for job training
The above statements are intended to describe the general nature and level of work being performed by incumbent. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by incumbent. Incumbent may be required to perform other duties as assigned.
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.