General Description The Quality Assurance Manager will provide general supervision and technical guidance to the QA Staff in the analysis, design, testing, and deployment of Samsung mobile products. The Quality Assurance Manager maintains ultimate responsibility for assuring that all products are defect free and compliant with technical specifications.
The Quality Assurance Manager works with other staff within various locations to determine and establish procedures and quality standards.
• Provide general supervision and technical guidance to the QA Staff in the analysis, design, testing, and deployment of all Samsung Mobile software and hardware performance. The Quality Assurance Manager maintains ultimate responsibility for assuring that all products are defect free and compliant with technical specifications. • Assure consistent quality of production by developing and enforcing good testing practices, validating test process, providing documentation, and managing staff. • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, identifying and resolving problems, completing audits, determining system improvements, and implementing change. • Provides necessary definition, development and deployment of the Samsung mobile products quality assurance strategy, addressing all phases of product development. • Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. • Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods. • Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations. • Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Manages department and overall expectations pertaining to setting accurate schedules, costs and resources. • Ensures delivery against QA department goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
Necessary Skills / Attributes
• 6-10 years of software quality assurance experience, to include a minimum of 3 years in a lead role or management position. • Strong knowledge/experience of GSM/CDMA/ WCDMA/LTE • Strong analytical skills and experience with implementation and administration of Mobile Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria. • Excellent problem solving, interpersonal communication and project management skills a must. • Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner. • Must have a desire for achieving excellence in customer satisfaction, process and product quality and reliability. • Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools. • Must have experience in managing and working with distributed team members. • Knowledge of wireless telecommunication technologies such as GSM, WCDMA, LTE and their protocols and requirements. • Must be extremely detail-oriented with respect to documentation and communication. • Developing testing framework, test cases, test checklist, test schedule, and summary report • Coordinating work process such as planning, assigning, and monitoring all the test activities • Managing a team to successfully deliver testing related outcome on time and with the highest quality possible • Attending analytical discussion session with development team and quality management team • Managerial talent and experience- to recruit, manage, mentor, and grow a Technical QA/Testing Team • Create and Manage the Testing Framework • Lead, Manage, and Mentoring the Testing Team