Manager, QA Services

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/27/18
Las Vegas, NV
5 - 7 years experience
Salary depends on experience
Posted on 03/27/18

Position Overview:

The primary responsibility of the Manager – QA Services is to ensure that the series supplied by the internal/external QA team meets customer expectations and service levels. This position will provide guidance to the QA leads and will conduct periodic reviews of the teams’ capacity, quality of work and monitor defined SLA’s and KPI’s. All duties are to be performed in accordance with departmental and The Venetian | The Palazzo Casino Resort’s policies, practices, and procedures. 

Essential Duties & Responsibilities:

  • Lead third party service delivery for assigned areas
  • Negotiate delivery dates for services
  • Coordinate work with the property team to assign business priority, capacity, and high level estimates by project
  • Measure SLA’s and KPI’s for all QA resources and make improvements.
  • Ensure quality of submitted work requests are in accordance with agreed upon standards and local compliance directives.
  • Accountable for accepting and approving each project Test Completion Report
  • Accountable for authorizing any QA By-passes
  • Escalating any project dependencies, conflicts or issues.
  • Complete and distribute the monthly QA matrix report
  • Participate in Global conference calls as necessary.
  • Contribute to the annual QA Lab Audits
  • Recommend and schedule training
  • Supports the maintenance of the Global QA SOP’s, standards and tool set.
  • Responsible for approving Flex, maintaining Kronos time tracking, SN Catalog items, supplies, SN Time approval, approval of 3rd party time tracking and invoice approvals, etc.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Additional Duties & Responsibilities:

Minimum Qualifications:

  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • Bachelor’s degree in Computer Science, Business, or related field of study or equivalent work experience.
  • Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy. 
  • 7 years of Quality Assurance and Quality Control experience. Quality Assurance training and Certification are preferred.
  • 2 years of experience leading/managing teams in a result-oriented environment.
  • 2 years of experience implementing and utilizing test automation tool(s).
  • Technical and business application knowledge of hotel and casino applications (e.g, LMS, ACSC, Infinium).
  • Preferredexperience should include but not limited to iSeries, Web Based, and CRM applications.
  • Ability to review third party work products for adherence to standards.
  • Ability to provide internal quality assessments of business requirements related to quality assurance standards.
  • Previous experience working with / managing third party service providers for QA.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements:

Must be able to:

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.

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