Manage a team of 7-12 P Carrier Project Coordinators, who manage complex Carrier orders for Transport, Carrier Ethernet and MPLS Aggregation, DS1 Aggregation, Super Hubs and other products as they become available
The position requires the ability to problem solve, exercise sound judgment and make the correct decisions in real time, under pressure. Provide consistent, effective and ethical leadership. Excellent analytical skills. Ability to prioritize projects. Requires excellent verbal and written communication skills. Ability to interact professionally with a diverse group, internal executives, Sales, other managers, subject matter expert, and most importantly with Carrier customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
•Monitor, coach, and mentor professional performance and development of staff.
•Manage team’s workload through multiple sources including assigning orders/ projects and monitor the successful completion of each.
•Accountable for team’s performance and results including SLA’s / timelines and customer satisfaction.
•Ensuring problems, gaps and errors are identified and corrected quickly and effectively.
•Direct involvement in driving specific issues to resolution when necessary.
•Participate in and initiate process and quality improvement actions.
•Understand WINDSTREAM business groups (functions, resources and processes) to ensure the PC team is engaging appropriate groups on each issue. Ensure team members have knowledge of WINDSTREAM business groups, roles and processes.
•Ensure that supervised staff has adequate system access, training, tools and process documentation to perform job functions.
•Manage the development, measurement, motivation and cooperation of staff.
•Build and maintain strong relationships with and provide open communication to internal WINDSTREAM departments/business groups, customers and vendors to ensure goals are met.
Other manager’s duties including but are not limited to:
•Conducting staff meetings.
•Setting performance expectations, producing performance evaluations and conducting performance reviews.
•Responsible for all personnel management related to task, hiring, coaching, developing and termination
•Leading by example and demonstrating support for organizational and corporate policies, and standards.
•Other duties as assigned
College degree and 5-7 years professional level experience with 2-3 years supervisory experience; or 9+ years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional level related experience required.
EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.