Manager, Program Administration

Confidential Company  •  Sacramento, CA

Less than 5 years experience  •  Business Services

Salary depends on experience
Posted on 10/17/17
Confidential Company
Sacramento, CA
Less than 5 years experience
Business Services
Salary depends on experience
Posted on 10/17/17

The Administration Department Manager oversees Joint Powers Authority (JPA) client operations. The position acts as a liaison between numerous parties while representing client interests.


  • Work autonomously for the most part and reports directly to the client regarding day-to-day management and operations of the client’s activities
  • Exercise independent judgment, provide direct supervision of other administrative professional staff, and provide technical assistance, oversight and mentoring as appropriate
  • Conduct client meetings in conjunction with client president/chairperson
  • Assist in the development of programs, underwriting processes, pool structure, governing documents, regulatory requirements, attachment points, etc.
  • Effectively represent the client’s policies, programs, and services with employees, member agencies, representatives of other agencies, internal and external customers and members of the public
  • Identify business items to be addressed and the appropriate venue for discussion (General Manager, Executive Committee, Board, etc.)
  • Effectively prepare presentations and present information to internal and external customers in all venues (General Manager, Executive Committee, Board, etc.)
  • Oversee formation of new groups, analysis and addition of new members, underwriting, accreditation processes, etc. 
  • Oversee JPA operations - programs, financial aspects, risk control, and claims 
  • Coordinate development of prospective members
  • Work with internal and external parties to ensure completion of the program budget, annual reporting, and financial statements 
  • Oversee the preparation and distribution of agendas and related materials
  • Oversee the updating and upkeep of governing documents, policies and procedures, and resolutions 
  • Offer assistance, guidance, and advice on all client matters when requested 
  • Oversee member relations and dispute resolution
  • Coordinate services and programs with brokers, third party administrators (TPAs), members, clients, government agencies, financial staff, and members of the Board 
  • Analyze and evaluate program coverage, program structure, underwriting issues and expansion of coverage 
  • Ensure compliance with all regulatory agencies
  • Make site visits as necessary and attends client meetings 
  • Completes special projects at the request of Program Administration President 
  • Identify performance expectations, assess employee performance, provide timely feedback, and conduct formal performance appraisals 

Required Skills


  • Must have excellent written and verbal communication skills
  • Must be able to exercise sound judgment and problem solving skills and develop effective proactive solutions
  • Must be able to collaborate effectively in a team environment
  • Must be able to complete work in a timely, organized manner
  • Must have proficiency in basic computer skills, and proficient use of Microsoft Word, Excel, and PowerPoint
  • Must be able to read, analyze, and interpret general business correspondence, periodicals, professional journals, technical procedures, codes and regulations
  • Must be able to write reports, business correspondence, and procedures manuals
  • Must be able to interact positively with clients, staff and other third parties
  • Must have professional demeanor
  • Must be able to effectively and persuasively present information and respond to questions from groups of managers, clients, and general public
  • Must be able to work independently
  • Must be able to sit/stand for extended periods of time
  • Must be able to communicate with a diverse group of people
  • Must be able to recognize politically sensitive situations and work with the appropriate party(ies) to resolve or address situations
  • Must have working knowledge of fiscal activities such as budgeting, invoicing, structuring of rates, and distributions

Required Experience


  • Must have Bachelor’s degree or at least 5 years equivalent experience, with 3 years of increasing responsibility

Job Location Sacramento, California, United States

Position Type Full-Time/Regular

Tracking Code BISACRAMENTO07061705

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