Industry: Professional, Scientific & Technical Services•
5 - 7 years
Posted 108 days ago
What does an outstanding Professional Services Manager do?
The Implementations Team in Digital Channels is a dynamic group of high-level performers who are leading the industry in ground breaking online banking solutions. As the Professional Services Manager you are owning the team to success on assigned implementations, customizations, and consulting projects through operations, process, and resource management. In this position you will provide day-to-day mentorship to a professional services staff of software engineers to ensure timely, high quality delivery of online banking and mobilebanking implementation projects. Additionally, the PS Manager is responsible for supporting business development efforts by scoping, drafting, estimating, and delivering proposals for implementation services.
In this role, you will lead and direct the work of others in the delivery of technical processes/projects/services. You will establish comprehensive knowledge of complex solutions and develop impactful relationships with other Business Units and Bank Solutions clients during implementation projects.
You will Plan, conduct and establish a technical vision for assignments while reviewing progress and evaluating results with team members. Operates with meaningful latitude for action or decision. Expected to provide regular progress status reports to leadership. Emphasis is placed on accomplishment of broad objectives and assignments along with recommending changes in process, procedures and scope of delivery.
BASIC REQUIREMENTS FOR CONSIDERATION:
PREFERRED QUALIFICATIONS FOR CONSIDERATION:
Financial services industry experience