The Manager, Customer Success will own achieving the consulting bookings and revenue number for their area of responsibility by teaming with Sales to provide high value services to our customers. The goal is expansion of the ANSYS simulation platform to enable our customers to achieve their business goals.
•Develop and lead the ANSYS team in achieving and reporting on our consulting bookings and revenue goals within specific key accounts; this will involve working with Sales to develop sales strategies, engaging with customers to understand their existing product development process, developing a vision for enhancing their existing process with ANSYS products and services, articulating that vision to the customer, and working with the ACE team to develop a plan for execution of that vision
•Proactively work with customers to scope, schedule, and deliver additional projects needed to ensure value.
•Credibly and professionally execute consulting projects that are sold, as defined in Statement of Work, resulting in high customer satisfaction and delivering value to our customers
•Lead and participate in the development and mentoring of team members, including but not limited to providing the team with effective guidance to support key goals, recruit top talent, cross territory collaboration, and professional growth
•Collaborate with Senior Business Development lead on strategic positioning of new services within key accounts
•Contribute to a departmental focus on continuous process improvement; suggest and/or lead process improvement initiatives, and lead the effective implementation of resulting changes within the team
•Bachelor’s degree in engineering or other technical discipline
•A minimum of 7 years of experience in an engineering environment, including post-BS academic experience
•Minimum of 2 years manager-level or Senior Engineer level work experience in application engineer, customer support, customer consulting services, or related customer facing activities
•Proven selling skills: questioning, listening, presentation skills, rapport building, focus, pipeline management, forecasting
•Demonstrated ability to manage multiple projects
•Strong leadership and mentoring skills
•Experience with complex technical simulation software products
•Practical knowledge of CAD, CFD, CSM, EMAG, MBSE, and/or PLM
•Thorough understanding of the Product Development and engineering process
•Demonstrated skills in writing and presenting in fluent English
•MS or PhD degree preferred
•A minimum of 8 years of experience in an engineering environment is preferred
•Customer Success mentality required – Proactive drive to ensure customer value
•Experience in hiring, and developing staff as well as dealing with underperforming employees
•Must have passion and drive for personal technical excellence and high performance
•Must have customer service aptitude and maintain customer focus
•Ability to travel up to 50%.