Manager, Product Insights- Westlaw at Thomson Reuters in Carrollton, TX

Job Description

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.

If you are looking to be in the driver seat of one of the largest product transformation exercises for a multibillion-dollar global brand, this is your opportunity to do so. The enterprise product analytics team is a multi-functional data, insights, and growth team inside the product organization of Thomson Reuters, focusing exclusively on data-driven decision making.

The Product Insight Lead will be responsible for end-to-end product analytics for the named product(s). The analyst will be owning the implementation of product analytics trackers such as (not limited to) Pendo, building reports/dashboards, and using them to produce feature/usage insights to drive routine product management. This will be a product-focused role requiring thorough understanding and ownership of the assigned products, their roadmap, and skills to draw business, customer, and product insights from data.

About the Role

As a Product Insights Manager, you will:

• Thought Leadership: Act as analysis/insights thought leader for the assigned product team(s) leading important analyses like customer journey mapping, in-product flow analysis, cohort analysis, and audience profiling
• Drive Data-Driven Culture: Co-own product feature wishlist(s) and roadmap with product managers, nurturing strong data-driven product management and decision making; continuously draw insights to drive (or challenge) product management backlog;
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• Improve Product: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities
• Implementation: Partner with product managers to establish measurement plan and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure right metrics, journeys, and events are captured in-product
• Lead BI/Reporting: Partner with BI teams to build dashboards and reports, including long-term trends, baselines and/or page performance, feature usage, and customer segments
• Coach: Coach and mentor other analysts in the product insights function to drive better and actionable insights

About You

You’re a fit for the role of a Product Insights Manager if you have:

Basic qualifications:

• 8+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.
• 3+ years of hands-on in-product analytics experience with one of these tools- Pendo, Amplitude, or Adobe Analytics (Pendo preferred)
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• Experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis
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• Experience with one of these tools- SQL (traditional or PL), Hive/Hue, Python or SAS
• Experience in going beyond reports/data- driving product management using insights and hypothesis testing
• Experience in a managerial product management or product analytics capacity

Preferred qualifications:

• 8+ years of hands-on product analytics experience with exposure to agile/scrum process, product backlog grooming, etc.,
• Prior track-record driving significant business impact, influencing specific OKRs/metrics
• At least 5 years of hands-on in-product analytics experience with one of these tools- Pendo, Amplitude, or Adobe Analytics (Pendo preferred)
• At least 4 years of experience analyzing in-product data including analyses such as customer journey mapping, audience profiling/segmentation, cohort/mix analysis
• At least 3 years of hands-on data mining experience with one of these tools- SQL (traditional or PL), Hive/Hue, Python, or SAS
• At least 3 years of experience of going beyond reports/data- driving product management using insights and hypothesis testing
• At least 2 years of experience managing a product analytics or data-driven product management function
• Understanding of various concepts such as agile/scrum, A/B or multivariate testing, tag management, journey mapping, and segmentation
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• Tax or Legal subscription products experience preferred

What’s in it For You:

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Learning & Development:
• Exposure to a wide breadth of leading-edge technology
• Career growth - the ability to work on multiple projects and/or with various teams
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• Professional growth and development opportunity through various training programs, conferences, networking events, in-house speaker series, etc.
• Access to Hackathons, Unconferences, Harvard Manage Mentor, and more, we offer learning opportunities for everyone
• Benefits/Perks:
• Health benefits
• Savings/investment plans
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• Paid time off (including time off to volunteer and extended parental leave)
• Flexibility: We've been named as one of Forbes, Best Companies for Work/Life Balance
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• Global Opportunities: We have employees in over 90 countries, working across 3 different industries
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• Your wellbeing: We offer a program that focuses on making our lives healthier