Manager, Product Experience

11 - 15 years experience  • 

Salary depends on experience
Posted on 03/27/18
Palo Alto, CA
11 - 15 years experience
Salary depends on experience
Posted on 03/27/18

HP’s vision and promise is to engineer experiences that amaze our customers.  With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 76-year legacy of innovation.

The Customer Experience and Portfolio Strategy Team, within Personal Systems (PS), was created with a maniacal focus on designing and delivering seamless experiences for our customers.  We are seeking a Manager of Experience Curation to lead a team of product managers to define, curate and deliver great customer experiences across the PS portfolio.  If you have a combination of a customer obsession, a passion for technology and a critical eye trained to deliver superior experiences, we want to talk to you.

Core Responsibilities

  • Lead high-functioning team in pursuit of advocating, evangelizing and building data-fueled insights that help improve our customers’ experience.
  • Define hero experience requirements and priorities with cross-functional product teams.
  • Manage internal and external programs designed to help identify, root cause, and fix any challenges before customers find them.
  • Amplify outbound messaging of experiences through collaboration with marketing, NPI, and press.

Knowledge & Skills

  • Know your Customer.  You are deeply customer-curious.  You internalize the point of view of our customer and exhaustively represent her wants, needs and pain points. 
  • Be Collaborative. You thrive in a culture of collaboration and promote deep partnership between cross-functional teams. Be prepared to operate in highly-matrixed organization with partners across HP.
  • Strong Communicator.  You convey information clearly and simply, in a way that means things are understood and get done.
  • Think Globally, Act Locally. You work at a strategic level with senior leaders and the will and want to roll up your sleeves and work tactically with individuals to drive results.
  • Attention to Detail. You are willing to dive deep into customer pain points to root cause issues while empowering your team to make daily decisions.
  • Initiative. You are a doctor and not a patient. You crave solving tough problems without prescriptive advice on how to get things done.
  • Lead from the Front.  You create a performance driven culture, while providing support, mentorship and guidance to your team.  Manage all hiring, goal- setting and monitoring of annual performance plans and career development.
  • Inspire Passion.  Infuse your team with excitement and enthusiasm for creating high-fidelity work and whistling as they make it happen.

Education & Experience Required

  • 10+ years of product management (or relevant) experience. With 2+ years in management capacity
  • Strong leadership skills, including coaching, team-building, and conflict resolution.
  • Organizational and strategic management skills, including budget and business planning and forecasting.
  • Strong analytical and problem-solving skills.
  • Ability to manage human capital across multiple geographies and organizations to drive workforce development and achieve desired results.
  • You have experience crafting and delivering executive presentations with ease and composure.
  • You know how to structure ambiguous problems

Job ID 3023394

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