Everyone at Policygenius, from our newest customer success associate hire to our CEO, believes that the design process is our primary tool for empathy, problem solving, and innovation. In fact, our product and design teams focus nearly exclusively on our Discovery efforts; learning more about our customers and designing experiments to validate our assumptions. To be successful, we’ve built a balanced team that aims to deeply understand how our real, human customers think about their financial security.
Why Growth Design (Life)?
Our entire design team focuses on product thinking and empathy, but it’s the Growth team that’s responsible for customer success, engagement, and retention. Partnering with top cross-functional teams, Growth designers for our Life products ship quick, focused experiments to find new business opportunities and to solve our customers’ problems in unique ways. They’re metrics-minded and understand which behaviors to look for to measure impact, while shaping a tremendous user experience that helps our customers make their most critical decisions easier.
- Partner with your product management, engineering, and data peers to identify and prioritize key customer problems, their solutions, and the path to making them a reality.
- Grow the skills, process, and design capabilities of those around you.
- Continually leverage both quant and qual data to inform and validate your hypotheses.
- Provide the customer’s voice through the entire product lifecycle, advocating for their needs.
- Facilitate cross-collaborative activities that quickly identify solution sets and align understanding of goals and solutions.
- Leverage your experience to be a vocal voice in our growing design culture.
- Shape and contribute to our ongoing design systems development.
- Develop meaningful artifacts that articulate your thoughts and concepts via the means which best communicate them.
We’d love to hear from you if…
- You have 7+ years of experience crafting engaging user experiences through a customer’s full lifecycle.
- You love sharing your knowledge with others to help them grow.
- You appreciate those tough strategic conversations as much as you enjoy crafting solutions from their outcomes.
- You understand the pain of crafting and iterating to find the most simple solution possible but relish it.
- You are excited to dive into an industry fraught with regulations but wide open for innovation.
- You love to deliver your findings with an “answer first,” approach.
- You are excited to help shape our design culture and are looking to have one of those Lady & The Tramp spaghetti moments with your next employer.
You can expect...
- Company-paid health, dental, vision, life & disability insurance
- 401(k) plan, FSA & commuter benefits
- Generous PTO
- Training, mentorship, and coaching from leadership
- The opportunity to grow alongside a company shaking up a big, old-fashioned industry
- Fun, diverse, open-minded coworkers
- Dog companionship!!!
Policygenius is America’s leading online insurance marketplace. Since 2014, our mission has been to help people get the financial protection they need (and feel good about it). We make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one place. To date, we’ve helped more than 30 million people shop for all types of insurance and placed over $45 billion in coverage.