Manager, Process Excellence

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
Toronto, ON
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

Job Purpose

Reporting to the Senior Manager, Operational Governance, the Manager, Process Excellence is accountable for the delivery of business process improvement projects, active monitoring and related artifacts for the GAML/ATF Operations.

The incumbent is a key contributor in the achievement of the strategies and successes of the team while ensuring all regulatory obligations, business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Key Accountabilities

Responsibilities include enhancing applicable operational aspects of the GAML/ATF Operations through current state assessment, staff workshops and future state design.

The Manager works closely with the different AML teams, particularly the AML Business Solutions, AML/ATF Strategy and Analytics, Training & Communications as well as the Transaction Monitoring/Name Scanning investigation teams to analyse and streamline business processes on a continuous basis.

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Manages projects and provides advisory to the different AML teams based on their experience and other internal initiatives lessons learned.
  • Creates artifacts to ensure sustainability and auditability of all processes implemented, such as procedures, process maps, presentations, job aid.
  • Assists GAML/ATF Operations team in implementing processes, procedures and works closely with Training & Communications team on training initiatives for such processes.
  • Assists AML teams with short terms initiatives (i.e. presentation requests, ad hoc assistance)
  • Leads business process improvement strategies and assist AML teams implement efficient quick wins.
  • Works with AML teams and their respective management teams to ensure that effective business operations and processes meeting operating requirements.
  • Acts as a liaison and facilitator between GAML/ATF Operations policies and initiatives related to area of specialization and the department.
  • Identifies and assess tactical and systemic organizational risks and opportunities for enhancing the performance of programs or policies and make appropriate recommendations.
  • Evaluates the impact of new policies, programs or products into the departments and coordinating the departments’ compliance readiness.
  • Ensures that an effective and documented internal control structure is in place as evidenced by policies and procedures specific to the individual activity.
  • Liaises with the AML/ATF Strategy and Analytics to ensure proper monitoring and reporting to ensure effective implementation and monitoring of process efficiencies success.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Functional Competencies

  • Ability to build strong cross-functional business relationships.
  • Ability to identify and implement continuous improvement initiatives to drive operational efficiency without compromising compliance requirements
  • An analytical/systematic thinker with an understanding of the elements of project management gained through demonstrated experience and can translate business requirements to technical specifications for technology to implement.
  • Demonstrates integrity when working with colleagues and leads others by setting example of required behaviours
  • Excellent written and verbal communication skills, able to manage difficult conversations
  • High client focus and high risk management focus
  • Excellent understanding of the Canadian banking industry
  • Thorough knowledge of AML regulations, practices and economic sanctions, which may be enhanced via accreditation by ACAMS (Association of Certified Anti-Money Laundering Specialists), is an asset.
  • Previous experience in a critical/compliance environment where protocols need to be strictly adhered to would be an asset
  • Results oriented and highly motivated with a keen ability to influence others.
  • Self-reliant and pro-active approach to work
  • Strong analytical, problem-solving and critical thinking skills
  • Strong organization and time management skills

Education / Experience

University Degree or equivalent and a minimum of minimum of 5 years of experience in the financial services industry preferable in a global/matrix organization in compliance/risk management, project management, Audit and/or critical unit.

Requisition ID: 22562

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