The scope of this position is to lead a team Post Sales Engineering Service Managers in the support, acquisition, growth, and retention of CenturyLink's existing customer base by heading up post-service support issues relating to Repair and Service Assurance of CenturyLink Products and Services. The Manager for PSE organization will provide leadership, guidance and direction on sales and support issues to ensure customer satisfaction with CenturyLink products and services. This includes providing internal contact expertise, advice and direction to the Sales Teams, and the customer base which contributes to the sales process. This position is the escalation point for all customers and Sales/Support team members who need additional support for Service Interruption and Repair activity. The manager is responsible for driving process and product improvement within our operational teams. The manager will coordinate and manage the PSE team workload, assignment, and provide critical customer care guidance.
Manage, lead, and support activities of the account consultant team.
Responsible for hiring and managing performance of assigned departmental employees.
Responsible for ensuring the assigned employees are trained on current products and processes.
Responsible for employee development, formalized and scheduled training programs for assigned employees.
Responsible for developing, implementing, and monitoring departmental goals and KPIs.
Special projects as assigned.
Leverages internal resources at multiple levels within CenturyLink to build the best solution for customer
Bachelor's degree or equivalent education and relevant experience
10+ years of related experience
8+ years of experience
Bachelors or Equivalent
Masters or Equivalent
Alternate Location: Phoenix, AZ; Minneapolis, MN; Dallas Tx; Houston, Tx; Austin, TX; San Antonio. TX
Requisition # : 169807