Manager, Performance Manager

Jones Lang LaSalle   •  

Seattle, WA

Less than 5 years

Posted 238 days ago

This job is no longer available.

Roles and Responsibilities:

  • Ability to mine data and produce actionable intelligence for the operations and account teams
  • Work with client and JLL  Account Leadership team to design and implement reporting tools, e.g. KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to track JLL’s performance
  • Work with the Firms corporate team along with the client team to design efficient, effective KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA
  • Promote and enable importing and exporting best practices to and from JLL
  • Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve.  Develop process and documentation of continuous process improvement and value add the Account Team brings to the Client
  • Work with the Finance Team to develop a strategy and confirm the Account is on track to meet the guaranteed and target cost savings
  • Develop playbooks for account management and operations management
  • Lead the account innovation team
  • Lead the efforts in creating, developing, and presenting training documentation that will assist account team members and transition team members in understanding the contents of our contracts/master service agreements between our Client and JLL (Development of the Master Service Agreement Overview document)
  • Effectively manage people and projects for on time delivery


  • Bachelor’s Degree and minimum of three years’ Jones Lang LaSalle experience or equivalent industry experience
  • 6 Sigma Green Belt or Black Beltpreferred.  Experience with Lean concepts is a plus
  • Deep understanding of contract key performance indicator and reporting requirements.  Ability to discover potential conflicts and to develop effective solutions
  • Excellent verbal and written communication skills – ability to communicate and collaborate across many levels in the organization and with clients
  • Strong project management, strategic planning and analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans
  • Strong skills in areas of leadership, organization and process management
  • Results driven – the ability to analyze, act, and implement to ensure desired results are achieved
  • Ability to read complex contracts and understand requirements
  • Ability to work independently in a fast-paced environment
  • Unyielding attention to detail that results in zero errors/defects
  • Proficient in Microsoft Office applications and desktop publishing programs