Manager, Performance Improvement

TriWest Healthcare Alliance   •  

Phoenix, AZ

Industry: Healthcare

  •  

5 - 7 years

Posted 57 days ago

This job is no longer available.

Responsibilities

  • Develops and implements the Lean and Six Sigma Program strategy. Influences businesses to drive cultural adoption of Lean, Six Sigma, and other improvement methodologies.
  • Utilizes Value Stream mapping and analysis to focus ongoing performance improvement activities.
  • Manages projects of a broad, cross-functional scope with high impact to the organization.
  • Provides coaching in the areas of quantitative analysis, consultative techniques and facilitation to project managers as they lead improvement projects and generate client results.
  • Identifies and prioritizes process improvement projects and resources.
  • Facilitates Kaizen and other problem solving sessions to meet and exceed business goals
  • Creates, motivates and facilitates cross-team collaboration across business units to deliver on business objectives.
  • Serves as a change agent to promote the development and integration of systems thinking, customer focus and use of improvement tools and methods in cross-functional or departmental issue identification, investigation and resolution incorporating change management techniques.
  • Manages process research and development for new business processes and the improvement and modification of existing processes. This can include process design and redesign, process improvement and systems/technology analysis and implementation.
  • Ensures appropriate identification of root causes through effective use of data analysis tools and techniques.
  • Prepares and presents findings / proposals to senior management, with recommendations, including cost benefit analysis, risk mitigation with action plans to all management levels.
  • Makes available, and offers consulting support, a standard Quality and Performance Improvement Toolset (QPIT) for RCA and performance improvement, which enables operational business leadership to efficiently and effectively resolve issues and improve performance.
  • Coordinates special projects, strategic and operational planning initiatives, and reporting. Takes steps to preserve the highly confidentiality of strategic business data.
  • Monitors and manages strategic and operational plans and related activities.
  • Supports business development activities with research and proposal development analysis, process definition and writing.
  • Researches and reports information to support strategic and operational planning and business development, compiles relevant information and summarizes results
  • Regular and reliable attendance is required.

Qualifications

Required

  • Bachelor's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
  • 5+ years’ experience using Lean and Six Sigma to drive process improvement and/or consulting
  • 5+ years’ experience managing complex projects/teams
  • 4+ years’ experience in business analysis, process improvement, and consulting
  • Certified Lean or Six Sigma Black Belt
  • Experience with database software, statistical tools and Excel

Preferred

  • Master's degree in Business Administration, Management Information Systems, Engineering, Healthcare Administration, or related field.
  • 10+ years’ experience using Lean and Six Sigma to drive process improvement initiatives.
  • 10+ years’ experience managing complex project/teams
  • 8+ years’ experience in business analysis, process improvement and consulting
  • Experience in building internal business partnerships and providing management coaching and mentorship
  • Extensive experience with data management, statistical analysis, performance metrics, reporting and presentation techniques.
  • Certified Lean or Six Sigma Master Black Belt
  • Experience in managing teams and direct reports

2019-1418