The Manager of Payment Posting and Credit Resolution reports to the Assistant Director of Operations Support Services and is responsible for planning, coordinating and managing the daily activities of the assigned payment posting and credit resolution teams for the Clinical Practice Organization (CPO).
The Manager will lead and direct the assigned teams in all aspects of deposit reconciliation, payment file loading, processing and posting, payment research, insurance correspondence processing, month end/fiscal year end closing, credit balance reconciliation, refund and internal transfers, payor refund request review and revenue recovery which includes recovery of underpaid claims.
The Manager will monitor all established department performance metrics and will adjust team priorities to address identified risks that could result in increased controllable losses or growth in accounts receivable placing the organization at risk for lost revenue.
A Bachelor's Degree in related area; and/or equivalent experience/training.
Five (5+) or more years of relevant experience with oversight of billing and collection operations in a large multi-specialty group practice.
Experience and proven success in supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities involved with billing and/or collections operations.