About Baystate Health:
Baystate Health is one of New England's leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center.
The nationally recognized integrated delivery system – whose mission is "to improve the health of the people in our communities every day, with quality and compassion – also includes more than 80 medical practices, home care and hospice services, comprehensive regional laboratory and diagnostic services, and Health New England, a health insurance provider with over 160,000 members.
COME JOIN THE BAYSTATE TEAM!
Baystate Health believes in "Advancing Care, Enhancing Lives" for our diverse patients, community and staff and our leaders are expected to act as dynamic stewards of the organization and to engage people in meaningful work that calls each person to contribute what they do best in order to ensure organizational success. It is especially important that our leaders act in a way that demonstrates compassion, inclusiveness and raising the standard of excellence.
The Manager of Patient Experience will champion and facilitate/lead improvement efforts at BH related to Patient Experience. In collaboration with clinical and administrative leadership, facilitates initiatives that foster and enhance a culture of patient and family centered care excellence. Responsible for planning, design/development, implementation and evaluation of patient experience projects. Interfaces regularly with senior leaders, managers, providers, team members, patients and family. Facilitates BH Patient Experience subcommittees, task forces, work groups, and project teams.
The responsibilities will include:
Strong interpersonal skills (oral and written), facilitation skills, coaching and mentoring, and presentation skills; Ability to develop action plans for multidisciplinary perspectives; proficient in team building, conflict resolution, group interaction and dynamics, project management, cost effectiveness and budget management.