Manager, Partnership Operations

On Deck Capital   •  

Denver, CO

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 176 days ago

This job is no longer available.

As the Manager, Partnership Operations at OnDeck, you will focus on these areas:

  • Management: Build and Lead the Partnership Operations team effectively to meet all timeliness and quality standards.  Manage staffing in all HR related activities such as; talent planning, recruiting, performance management, coaching, training, mentoring and score cards.
  • Training: Oversee departmental training to comply with new regulations, loan system changes and product delivery requirements.
  • Problem Solving: Coordinate the interface between partners, staff, customers and other departments to resolve problems and address exceptions.
  • Measurement: Coordinate the tracking of all departmental metrics. Ensure timeliness and quality control metrics are monitored and take corrective action as needed.  
  • Monitor productivity and efficiency of department; make adjustments to processes and procedures to meet business plan
  • Create an environment of continuous improvement of process and staff engagement to meet corporate objectives and initiatives.   Proactively implement process improvements to ensure service quality, service level agreements and Operational Excellence. Implement metrics for tracking of operational efficiency improvement.
  • Update workflows, documents and reporting related to process, regulatory and compliance changes.
  • Prepare performance scorecards related to process effectiveness.
  • Primary point of contact for all issues/topics related to partnership operations.
  • Create and maintain a collaborative work environment that facilitates the achievement of business plan objectives.
  • Perform other duties as assigned.

Necessary qualifications for success:

  • Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
  • Minimum 5 years of experience in Loan Operations.
  • 5+ years of management experience.
  • Strong loan servicing system knowledge with emphasis in data quality.
  • Strong analytical and process improvement capabilities with accomplishment of efficiency gains.
  • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management.
  • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment.
  • Ability to build effective relationships internally and externally.
  • Excellent interpersonal skills, including the ability to influence and lead a diverse group of people.
  • Experience in training and motivating other people. Such experience would include observing, coaching, sharing of knowledge, mentoring, delegation and apprenticing.