Manager, Organizational Change Management in Chicago, IL

$100K - $150K(Ladders Estimates)

West Monroe Partners   •  

Chicago, IL 60601

Industry: Business Services


5 - 7 years

Posted 36 days ago

Our clients' change programs range from short strategic engagements to large transformational programs. Project duration ranges from four weeks to six months or even beyond a year. Our client services include change management assessment, strategy development, planning, leadership engagement, communications, training solutions and organization alignment.

Preferred capabilities:

We are looking for candidates with 5-8 years of experience providing change management solutions in support of large scale process/technology projects and/or other transformational initiatives. Candidates should also have experience in helping to develop and enhance supporting methodologies and tool sets, as well as integrating these with other consulting solutions (e.g., technology- and industry-focused practices).

Successful candidates will have experience in the following types of activities:

  • Identifying and documenting organizational impacts of change initiatives and planning strategies that lead to successful adoption of change
  • Assessing organizational cultures, capabilities, and alignment to effectively tailor change management approaches
  • Leading stakeholder analysis efforts, conducing stakeholder interviews, analyzing needs and synthesizing findings
  • Managing execution of change initiatives
  • Effectively engaging senior leaders as sponsors of change
  • Enabling client-specific change management strategies through:
  • Developing comprehensive organizational change management strategies and plans
  • Identifying change risks and developing mitigation strategies
  • Leading the development and execution of communication strategies and plans
  • Analyzing learning needs, developing training approaches and curricula, and leading the development of in-person, virtual, and on-demand training programs
  • Conducting train-the-trainer sessions and classroom-based training sessions
  • Assessing the effectiveness of communication and training
  • Managing stakeholder expectations and engagement
  • Assessing organization alignment for change and developing interventions to improve alignment
  • Developing effective approaches for sustaining and fully-realizing change goals following implementation
  • Managers focused on organizational change management at West Monroe Partners have three primary responsibilities:

Client Delivery:

  • Lead change impact and stakeholder analysis and develop change management approaches and strategies tailored to clients' organizations and change goals
  • Identify issues and risks related to organizational change and develop mitigation plans
  • Lead efforts to execute change management recommendations across areas such as vision/value definition and measurement, change communication, leadership engagement, organization alignment, and change sustainment
  • Ensure the readiness of the client organization(s) for a variety of changes including new technology/processes, mergers/acquisitions, new organization strategy or other change efforts
  • Manage project economics including: track project budgets, create and deliver invoices, and manage collection process

Practice Development:

  • Participate in and support the national team in development and enhancement of the firm's organizational change management methodologies, tools, and other collateral
  • Actively participate in thought leadership activities such as blogs, white papers, and other related efforts
  • Collaborate with local office leadership to define how to align practice with office strategy and other practices
  • Mentor and develop staff on the job and through formal and informal feedback
  • Coach and manage consultant-level resources and actively participate in the performance expectation process
  • Actively participate in recruiting and retaining top-quality consultants

Business Development:

  • Lead the development of proposals and other efforts related to Organizational Change Management
  • Create work plans, pricing estimates, and risk assessments for opportunities
  • Actively build a professional network and affiliate network in the local community


  • Bachelor's degree in related discipline (e.g., Economics, Business Management, Psychology, Communications, Organizational Behavior, Organization Development or similar fields)
  • 5-8 years of experience providing change management solutions in support of large scale process/technology projects and/or other transformational initiatives
  • Must have experience in developing work plans, project scopes, pricing estimates, and presentations to assist in selling work to clients
  • Experience in change management areas such as communications, training and support, leadership engagement or change network management
  • Strong project management methodology background, including schedule, scope, issue and risk management experience
  • Prior consulting from either a large/strategic consultancy or internal corporate change management group is preferred
  • Demonstrated success within one or more of West Monroe Partners' core industries including Energy & Utilities, Healthcare, Manufacturing, Insurance, Consumer Products, Banking and/or Private Equity
  • Excellent interpersonal, written and oral communications and customer relations skills
  • Ability to travel up to 70%

Valid Through: 2019-10-10