At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world’s most innovative companies and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators and big thinkers passionate about re-imagining the future of retail. Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!
The Manager, Order Management Analytics and Business Insights will be responsible for the development of Order Management and overall Business metrics. The manager will develop and implement the right levels of alerts/modifications throughout the fulfillment process. The Manager will also evaluate customer satisfaction surveys related to order fulfillment. Summarize results and take action to improve the order management process and improve overall customer experience. The Manager will be responsible for working with many cross-functional business areas to define priorities, determine project benefits, set scope and define requirements.
The Manager, Order Management Analytics and Business Insights will be responsible for ensuring the final solution meets the business need. The candidate must also have proven data analytics capabilities. Able to take a request, summarize response, and produce an executive level answer. The position will also include managing a team of business Sr. analysts. The Manager will be responsible for supporting the team, growing these associates, performance management, and setting clear expectations. Finally, the Manager should be passionate about the customer and the E-commerce industry and must have the ability to multi-task and thrive in a fast-paced environment.
Major Tasks, Responsibilities, and Key Accountabilities:
Nature and Scope:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Years of Relevant Work Experience: 5 years
Knowledge, Skills, Abilities and Competencies:
Job ID: 109735