Manager, Operations

Rent the Runway   •  

Arlington, TX

Industry: Retail & Consumer Goods

  •  

Less than 5 years

Posted 47 days ago

Position Overview

The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

Responsibilities

  • Maintain strong working knowledge of all processes and policies
  • Actively lead with safety, production, cost and quality at the forefront of all decision making
    • Establish and meet KPIs
  • Be patient, have strong communication skills and the capability of giving and receiving effective feedback including disciplinary action conversations
  • Recruit, screen and select talent at Associate and Team Lead levels
  • Implement weekly schedule and manage labor budget
  • Ownership and accountability for Team Leads and their execution
  • Communicate cross departmentally
  • Focus on team and department growth and development
  • Design, implement and monitor continuous improvement processes for the team
  • Oversee overall productivity of department and workflow
  • Be the primary point of contact for team of Associates and Team Leads
  • Be comfortable speaking in front of groups of all sizes
  • Lead teams through change and embrace continuous improvement
  • Partner with Trainers and Team Leads to develop, maintain and apply learning tools
  • Communicate feedback to better the operation and the employee experience
  • Enforce safety guidelines, cleanliness and security standards

Qualifications

  • 3 to 12 years experience leading people and teams
  • Capable of making decisions independently
  • Have a positive, “can-do” attitude and excellent interpersonal skills
  • Ability to work flex shifts, hours, nights and weekends as business dictates
  • Strong written and verbal communication; bilingual in Spanish is a plus
  • Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • Forward-thinkers with the ability to articulate point of view and improve processes
  • Ability to quickly recognize, diagnose and solve for challenges and workflow for associates
  • Must operate with a sense of urgency and have attention to detail
  • Align with the company's Core Values to ensure a world class customer experience
  • Ability to lift up to a maximum of 50 lbs based on needs of the role