Manager, Omnichannel & Retail Marketing

Estee Lauder Companies   •  

New York, NY

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 159 days ago

Description

The Field Executive Training Manager helps Field employees cultivate their training skills and knowledge. They provide complete training to the Field on brand product, artistry and services in order to prepare the Field to deliver brand education.

In addition, the Field Executive Training Manager will evaluate the Field’s expertise through certification process to oversee training quality for the brand. The Field Executive Training Manager will deliver advanced specialized brand trainings and Seminars, as needed to drive Retail Sales.

  • Create a quarterly training plan that aligns Field training needs with business goals and budget.

  • Teach Field Executives (All Markets) skills such as product expertise, artistry, application and service experiences.

  • Train Field Executives (All Markets) through meetings and on-the-job training to deliver education content created by the brand for all channels and target students.

  • Train Field Executive & Trainers on content and delivery of instructor-led Seminars.

  • Evaluate instructor-led training effectiveness of Field Executive & Trainer and provide development feedback to their supervisor as part of the Performance Management plan.

  • Train new hires as well as help veteran employees improve upon existing skills in areas of brand education.

  • Assess Field’s training effectives to ensure incorporation of taught skills and techniques into field coaching and training.

  • Conducts specialized brand trainings for POS staff, as needed.

  • Stay abreast of new trends and training tools in employee development.

Qualifications

  • Excellent presentation skills

  • Strong facilitation skills

  • Comprehensive knowledge in the area they are training (product, artistry, service experience)

  • Must be able to demonstrate the skills they teach themselves;

  • Good personal and observational skills to assess Field understanding and progress;

  • Basic computer skills with ability to work in Excel PPT

  • Administrative skills and basic budget management.

  • 5 years of experience

  • Up to 70% travel

  • College degree

    Job Number: 185701