Manager of Retail Operations in Pittsburgh, PA

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Finance & Insurance   •  

15+ years

Posted 8 weeks ago

Position Overview:

This position is primarily responsible for developing and implementing the overall business planning and control strategy of Retail Operations resources toward established objectives in a manner which is consistent with the corporate executive management and the Board of Directors and various regulatory requirements. Maintains responsibility for the Retail Support Help Desk and Regional Operations Managers.

Primary Responsibilities:

Identifies and drives the development and communication of branch policies and procedures. Ensures controls and teller and platform systems are developed and maintained to support the retail branch needs. Oversees related Sarbanes Oxley Certification for assigned procedures and monthly Account Reconciliation Procedure certification for the Regional Banking Executives.

Develops resources as appropriate in the Retail Support and Regional Operations Manager teams to improve efficiency and productivity. Directs and coaches the teams to define strategic direction and roles in meeting those objectives. Oversees the Bank wide internal help desk function to ensure accurate escalation for IT resolution.

Communicates, interfaces and develops working relationships with management personnel throughout the Bank in order to integrate objectives and activities and ensure seamless delivery of service.

Communicates with corporate executive management on all decisions affecting the management of Retail Operations. Plans, controls and manages the banking group resources toward established corporate executive management objectives by performing various executive management duties.

Assists in planning and controlling policies and practices of the Consumer Banking Group and its resources to insure compliance with policies and regulatory requirements and maintains an active knowledge of operations to insure this compliance.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:

BA or BS

Minimum Years Experience:


Special Skills:

Excellent management skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Excellent customer service skills

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

MBA preferred. Experience in a related field and specialized banking education and training and a thorough knowledge of key issues facing the banking industry.