Manager of Project Managers

Zappos   •  

Las Vegas, NV

Industry: Retail & Consumer Goods


5 - 7 years

Posted 123 days ago

This job is no longer available.

As a Manager of Project Managers, you will be responsible to oversee a team of Project Managers.  You will also collaborate with business and technology teams across Amazon and Zappos to plan, execute, and finalize all aspects of a given project. The ideal candidate will be able to manage multiple projects and priorities in an ever-changing environment. Oh, and you have to have fun doing it!

Considering the nature of what we do, our TPMs are heavy on the T (technical). We are looking for individuals who are not only passionate about creating organization from chaos and ambiguity but who are also addicted to the technical components that comprise a solution and how they interact with one another. We strive to bring as much to our project teams as possible and that includes a working understanding of the technologies that we use to innovate. In other words, let us know about your technical chops. We'll be asking :)  

What you’ll be doing: 

  • Plan and facilitate meetings with relevant teams at Amazon & Zappos.
  • Present documentation and ideas to project teams.
  • Self-manage the following: Scope and change requests, schedule and deliverables, communication planning, risk and issue management, contingency planning, resource appropriation, prioritizing tasks with the team & conflicts.
  • Follow appropriate Zappos project management processes (SDLC, SOX, PCI, etc).
  • Develop deep business understanding and process knowledge in conjunction with projects managed.
  • Develop a deep understanding of company goals and strategies.
  • Help drive the plans for the successful outcome of company goals and strategies.
  • Partner closely with CTO, COO & Sr. Leadership within Zappos.
  • Mentor TPMs in all aspects of project management.
  • Drive and shape Zappos project management methodologies.
  • Natural ability to seek, form, and drive process improvements across technical and business teams.
  • Team Leadership. (think: mentoring...not people managing). 
  • Full/part life cycle project management.
  • Adapt project methodology based on project conditions and circumstances.
  • Tailor documentation and communication to tech and business management. 
  • Develop and track project schedules and action items.
  • Effective communication of project status, outstanding risks and issues, and key changes in scope or schedule.
  • Identify risks and recommend mitigation approaches and identify issues while managing effective outcomes.
  • Create and maintain project information (risks, issues, resources, schedules, tasks, budgets).
  • Identify business and technical impacts of user requirements.
  • Be ready to roll up your sleeves and get into the details.
  • Not afraid to wear multiple hats.
  • Manage more than one project of Lead TPM complexity. 

What you’ll bring to the table:

  • Passionate about Customer Service—this is first on the list for a reason!
  • Bachelor's degree in Computer Science, MIS, or engineering
  • 5+ years of experience as a Lead Technical Project Manager
  • Comfortable writing & reviewing code alongside developers and TPM's within Zappos and Amazon. We will be testing you on this! ;) 
  • Ability to manage concurrent projects in a fast-paced, dynamic work environment.
  • Excellent organizational, presentation, analytical, written and verbal communication skills.
  • Strong project estimation and resource management skills.
  • Proficient use in tools of the trade (Excel, Word, PowerPoint, Outlook, Project, Omni-Graffle, Visio). 

What you didn’t know about the team:

Well, you’ll be working with all of Zappos Tech, so there are a TON of fun facts! This team loves team building that includes being outdoors, craft beer, bbq’ing + lawn games and the occasional highly competitive sport of go-cart racing.