Manager of Network Operations

Peak 10   •  

Charlotte, NC

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 161 days ago

This job is no longer available.

The Manager of Network Operations is responsible for the development, enhancement and operational delivery of mission critical Flexential managed IT services. This critical role supportsofferings that align with Flexential customer requirements and partners with multiple other departments to ensure the realization of a world-class customer experience. A successful candidate is a committed activist, will build a strong rapport with other Flexential leaders, deliver on a roadmap of broad, complex IT service offerings and inspire others.

Key Responsibilities And Essential Job Functions

  • Lead a team of engineers that delivers positive customer outcomes and world-class customer service
  • Direct the implementation and support of datacenter networking platforms
  • Direct the implementation and support of Cloud networking platforms
  • Foster an environment that thrives on the collection and analysis of relevant data tosupport optimization and efficiency as well as continual improvement
  • Develop a team with deep technical capabilities that cost-effectively scales and attracts high potential candidates
  • Ensure the highest levels of Flexential service availability and security
  • Partner with Flexential product management to maintain and execute on a roadmap of Flexential services and platforms
  • Act as an operations escalation point for service exceptions, facilitating an on-call rotation of team members
  • Responsible for inventory and capacity management, including procurement of new equipment
  • Ensure all environments maintain compliance with support and compatibility matrices
  • Aid with the buildup and management of the department budget
  • Assist with the development and adhere to Flexential operational process and policy
  • Perform other duties as required and assigned.

Qualifications

Related Experience:

  • Bachelor’s Degree from an accredited university or equivalent experience
  • Five year’s experience in a senior technical support role, preferably with an IT service provider - a successful candidate must have a technical foundation in networking
  • Three year’s experience as a manager of an engineering team in a large scale environment - with HR responsibility
  • Experience supporting cloud-based IT environments (e.g. – HyperV or VMware)
  • Demonstrable experience executing a product development process
  • Supporting, integrating and tailoring configuration management and IT service management tools

Challenges:

  • Ability to work in a fast paced, SLA-bound, 24x7 service provider environment
  • Practical understanding of a large breadth of infrastructure technologies under support
  • Effectively prioritize reactive and proactive activities
  • Department is highly visible and paramount to customer satisfaction

Knowledge / Skill / Ability:

  • World-class customer service and communication skills
  • Ability to quickly assess problems and execute a viable plan of action
  • Comprehensive understanding of IT infrastructure (compute, virtualization, storage, data communication, datacenters)
  • Oncall for operational escalation as needed
  • Strong conflict resolution skills
  • Knowledge of ITIL and Agile process and how they relate to architecture and projectdelivery
  • Strong leadership and communication skills (oral and written) required.