Manager of Mid Market Inside Sales

Wolters Kluwer   •  

Colonie, NY

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 120 days ago

This job is no longer available.

Job Description

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.


  • Help grow revenue via the telephone through the management oftelesales representatives, supervisors and other non-management sales employees
  • Attain stated goals of account and revenue retention of customers on thesuite of products by monitoring the day to day activities of telesales representatives and providing feedback where appropriate
  • Recruit, hire and train new account sales representatives
  • Lead, coach and motivate team members in order to meet sales goals
  • Monitor performance and addresses behavioral or performance issues asthey arise in order to keep team members focused and productive
  • Maintain effective communication with executives and managers across thecompany to help ensure proper sensitivity to the needs of the telesales team
  • Participate in the development and implementation of sales plans and strategies in order to maximize the organization unit's revenues
  • Provide analytics for executive level management as needed, to allow them to make good business decisions that will grow the business basedon the information provided
  • Handle escalated customer issues and resolves them to customers' satisfaction and provide feedback to Product Management on issues that can be addressed in the programs

DivisionGovernance, Risk & ComplianceLocation(s)3 Winners Circle, Colonie, NY; 208 South LaSalle St, Chicago, ILQualifications


  • A minimum of three years of inside sales experience demonstrating a strong success record of meeting and exceeding quota
  • Bachelor's degree from an accredited college/university or equivalent work experience
  • Proficient with Microsoft Office suite applications including Word, Excel, and PowerPoint, and Outlook
  • Advanced experience and working knowledge of CRM such or similar
  • Strong customer focus to meet the expectations and requirements ofinternal and external customers, act with customer in mind, and establish and maintain effective working relationships with customers
  • Ability to travel to sales meetings throughout the year and as needed for special projects

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge withspecialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.