Manager of Loyalty Program - Redemption Center

Less than 5 years experience  • 

Salary depends on experience
Posted on 03/27/18
Chicago, IL
Less than 5 years experience
Salary depends on experience
Posted on 03/27/18

20137

Overview

Foot Locker, Inc is the world's leading retailer of athletically inspired footwear and apparel. Our brands include Foot Locker, Champs Sports, Footaction, Kids Footlocker, Lady Footlocker, Eastbay, and SIX:02.

 

We are seeking a talented Manger to join the growing Loyalty team within the Global Digital Marketing organization working across the Foot Locker brand portfolio. In this role, the Manager will be responsible for helping the redevelopment of Foot Locker Inc.’s customer loyalty program. This is a high-profile initiative with senior-level visibility. The ideal candidate will have strong project management and communication skills, analytical aptitude and a willingness to roll up their sleeves to get the job done (think ‘start-up’ within the organization). A passion for putting the customer first is a must, and experience with loyalty programs is preferred.

 

Responsibilities

.

  • Collaborate across the business to bring the vision to life (i.e. Data/Analytics, Technology, Legal, Brand Marketing, Digital Marketing, Store Operations, Customer Service, etc.)
  • Supportpartnership development and ongoing engagement for the loyalty program across various categories
  • Build and execute reporting and dashboards to constantly monitor the health of the program and develop insights for future program enhancements
  • Collaborate with CRM team to build strategies to drive program engagement throughout the customer journey
  • Build test & learn strategies to enhance the program’s value for partners
  • Perform periodic and post-campaign KPI analyses to inform the business and shape future strategies
  • Work closely with marketing teams across retail brands to ensure alignment with brand equity, voice and storytelling priorities

 

Qualifications

 

  • Bachelor’s degreerequired, advanced degree a plus.
  • 3-5years of experience in the customer/loyalty marketing space
  • Partnership Marketing experiencerequired
  • Excellent analytical abilities, rigorous attention to detail and bias for customer-centric planning
  • Verbal and written communication skills
  • Strong collaborative spirit, and relationship-builder both internally and externally
  • Strong Excel & PPT skills
  • Global experience a plus
Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.