$100K — $150K *
University degree; master’s degree in instructional/learning design, human resources development, education technology, information systems, communications or related field is preferred7-14 years of experience in technology-enabled learning or professional development ideally in professional services environmentExperience working with capability management systems or learning management systems preferredDeep knowledge in training program design and delivery principlesProficient in Microsoft Office (Excel, Word, PowerPoint)Strong quantitative and analytical thinking capabilitiesAbility to prioritize and manage multiple tasks concurrently with great attention to detailDemonstrated process creation/improvement and demonstrated coaching/mentoring skills Excellent team management skills including oversight of day to day responsibilities as well as performance management experienceEntrepreneurial mindset and comfort with ambiguityDemonstrated problem-solving skills of complex issuesOutstanding communication and interpersonal skills; presence and credibility to advise client service teams, clients and senior stakeholders
WHO YOU'LL WORK WITH
You will be based in Chicago, Atlanta, Waltham or Dallas as part of our McKinsey Academy team.
McKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive. Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders. The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development. With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.
McKinsey Academy is part of the Accelerate Growth Platform which enables McKinsey to partner with our clients to ensure sustained impact through flawless execution and capability building. We do this by bringing the knowledge, assets, and expertise that clients are asking for: transformation and change management support, capability building at scale, leadership and top team transformation. In so doing, we believe we will be the preeminent institution in helping clients implement their strategies, which includes building the leadership teams, skills and capabilities their strategies require for success.
WHAT YOU'LL DO
You will directly manage McKinsey Academy's course delivery team as well as coach and mentor several digital delivery analysts who are responsible for the day-to-day management of course running (onboarding and user management, engagement communications, customer support, social learning and analytics/reporting). You will collaborate with colleagues to track, forecast and flag staffing needs as appropriate, ensuring the proper support model for our courses and negotiating appropriate timelines.
You will ensure the most efficient and effective course delivery processes are leveraged and lead special process improvement initiatives. You will guide your team to make sure we are using the right tools for the optimization of course delivery. Additionally, you will also provide thought leadership and support Academy's LMS platform initiatives related to course delivery. To these ends, you will collaborate closely with our digital course production team, learning experience team and product/engineering team ensuring successful outcomes of McKinsey Academy programs.
You will perform various data analyses related to digital course delivery, generating insights to improve product, user engagement and overall team performance. For example, you will translate team and client feedback into requirements for the product team, seek to maximize user engagement based on key course metrics and track and interpret key performance indicators (KPIs).
Valid through: 6/15/2021