The Manager of Corporate Quality Assurance (CQA) has overall responsibility for the day-to-day management of the Corporate Quality Assurance Program. This includes the carrier’s Internal Evaluation Program (IEP), supporting observations, External audit preparation, and certain regulatory audits assigned to IEP, collectively known as CQA. The Manager will develop and manage the CQA to ensure compliance with applicable regulations and program standards. The manager will seek to continually improve and enhance the program to meet corporate goals.
Reports To: Director, Safety, Security, and Regulatory Compliance
• Develop and maintain an IEP in accordance with the guidance contained in FAA Advisory Circular (AC) 120-59, Air Carrier Internal Evaluation Programs, current edition.
• Develop an annual evaluation schedule for both regulatory and carrier-directed audits. This schedule must be extensive but also flexible enough to accommodate ad-hoc and high priority audits.
• Ensure that all evaluations are conducted on schedule.
• Prepare finding reports for submission to each operating department with evaluation findings.
• Evaluate risk assessments performed by the audit team to insure hazards are properly mitigated, eliminated or accepted.
• Review departmental corrective action plans (CAPs) for accuracy and effectiveness.
• Track both findings and corrective actions to ensure follow up and completion.
• Supervise and manage the activities of the CQA auditors and specialists.
• Plan and conduct classroom and on the job training (OJT) to support auditor qualification and skills development.
• Conduct preparatory audits to support the carrier’s readiness for DoD, IOSA, and other external inspections.
• Support corporate emergency response as a member of the Emergency Response Center staff or Go Team.
• Support internal investigations in response to safety reports.
• Prepare monthly, quarterly, and annual reports for Director of Safety
• Maintain the CQA database of evaluation information, CAR progress and audit findings.
• Develop and manage the budgetary requirements of the CQA Program.
• Maintain and ensure compliance with company CQA Program.
• May accomplish other duties as assigned by the Director of Safety.
• Minimum one (1) year in a supervisory or management position with program and personnel leadership responsibilities
• Minimum three (3) years as an auditor for an air carrier operating under Part 121 or equivalent
• Bachelor’s Degree in aviation, safety, or related field or additional equivalent years of experience
• Ability to travel extensively (25%-50%) with some overnight stays to support audit requirements throughout the carrier’s network
• Self-motivated, reliable, dependable and able to work independently and as part of a team
• Ability to be maintain confidential information.
* Ability to perform all the physical, intellectual, and analytical requirements of the position including decision making.
• Excellent verbal and written communication skills
• Proficient with Microsoft Windows including Word, Excel, PowerPoint, Access and Outlook
• Pilot, Dispatcher, mechanic or equivalent certification/experiencepreferred