Industry: Accounting, Finance & Insurance•
Less than 5 years
Posted 180 days ago
Are you an emerging analytics/research professional looking for an opportunity to work across diverse data sources (e.g., customer attributes, transactional history, digital activity, phone call recordings, research surveys, etc.) to uncover key patterns to drive strategic decisions? Are you ready to make the leap to translating analytics/research into insights that help teams develop great customer experiences? If yes, come join a world-class analytics and research team and work in agile way to help teams create the best customer experiences in the Financial Services industry. The ExpertiseWe’re Looking For
The Purpose of Your Role As the Manager of Analytics & Research you will employ your emerging analytical and research skills in a critical role on an agile inter-disciplinary team (e.g., product development, customer experience, marketing, technology) within the Personal Investing business at Fidelity. You will learn to analyze customer behavior at every touch point (web, mobile, IoT, phone, branch, etc), tied to customer attributes/preferences, tied to customer outcomes. In addition, as a member of the Analytics & Research Chapter within Fidelity’s Customer Knowledge and Strategic Insights group, you will be part of the team responsible for maintaining / developing best-in-class analytical and research expertise, developing standards, and scaling self-serve data analytics, research and experimentation approaches. The SkillsYou Bring
The ValueYou Deliver
How Your Work Impacts the Organization The CKSI (Customer Knowledge & Strategic Insights Group) is an analytics and research group with a mission to proactively anticipate and predict our clients’ needs and future behaviors using Data, Analytics, Customer Research and AI Solutions, so we can deliver a more valuable client experience and generate stronger lasting relationships. By being a part of the Analytics & Research Chapter in CKSI you and your work are playing a critical role in powering Fidelity’s future.