Manager Occupancy Planning
To provide a global/national perspective on Client’s occupancy planning organization, and serve as a single point of contact for quality control in terms of consistency in planning processes, procedures and protocols, as well as consistency in delivery of the workplace.
From a global/national perspective, manages corporate-wide planning standards, company image control, and special, ad-hoc planning analyses. Also serves as manager to the entire team of occupancy planners, planning assistants and CAD administrators
Service delivery and account management
Provides a single point of contact for all occupancy planning account issues, as well as a platform to escalate geography-specific planning issues;
Supervises the development and coordinates the delivery of each region’s quarterly report;
Participates in planning meetings hosted by the client’s Planning Director/point of contact;
Understand Client Portfolio and Drive High Level Strategies across the Portfolio.
Review Metrics and compare across Accounts
Manage Staffing Levels to ensure appropriate staffing at all sites.
Ensures national consistency in delivery of services, by providing training and review of all deliverables;
Ensures that Jones Lang LaSalle’s continually evolving “best practices” are incorporated into the work product of the entire team;
Provides a mechanism to engage “swat” teams where necessary to respond to unexpected needs
Provides the Jones Lang LaSalle client relationship manager (CRM) with Strategic Occupancy Planning account-related information (e.g. progress and status reports, vendor contracts and invoices (as necessary) and employee updates);
Assist in creating the Mobility Program and ensuring that the team is trained in all aspects of mobility including Dark Space Studies, Work style Surveys, iPlan Tool, Programming Matrix and Space Recommendations.
Manages support vendors (architects, engineers, furniture, etc.) that may be required from time-to-time in order to deliver the services outlined;
Facilitates necessary communication between planning staff, and other Jones Lang LaSalle team members as well as account real estate staff; and
Manages all planning staff, and conducts performance evaluations of occupancy planners, planning assistants and CAD administrators.
3Reporting and Operations
Assists in Issuing the Quarterly Report: The quarterly report includes: headcount projections, supply and capacity information and the status of major initiatives (a real estate action plan) for the portfolio; monthly space allocation data, group block plans; Present to Senior CRE
Monthly Planning/Project Presentations to Client
Assist with Monthly Account Specific Occupancy Planning Meetings
Special, ad-hoc assignment reports;
Training manuals, report format guidelines, and other job-related procedures; and
“Best Practices” updates to account occupancy planning team.
Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
BS, BA, MBA in design, finance, architecture, or project management
Years of relevant experience 7- 10 years with management experience
Skills and knowledge MS Office, CAFM tools