Manager Manager - Product Implementation (Professional Services)

Agencyport Software   •  

Farmington, CT

Industry: Technology


8 - 10 years

Posted 47 days ago

The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do. We're fueled by sharing ideas openly, challenging conventions, trying new things, and valuing "Why not?" over "Why?" Our certainty that there is always a better way to do things keeps carriers ahead of their competition and is helping to reshape an industry.

If having a hand in transforming one of the world’s oldest and largest industries into a standard for innovation, open exchange, and peerless user experience sounds exciting, let us know. We may be looking for you.

Manager – Product Implementation

Travel: 25%-50%

A Product Implementation Manager is expected to:


Configure the Duck Creek Policy system by creating/updating Manuscripts using XML, HTML and CSS technologies to support the development of Property & Casualty Policy Administration systems. Execute XSLT’s, Perform SQL Database Queries and Procedures to query, update and transform data. Create / Update JavaScript and .NET files to meet business requirements and design specifications.


Configure the Duck Creek Billing system by creating/updating XML, SQL and C# technologies to support the development of Property & Casualty Billing systems – including activities related to payment processing. Architect system components, including Scheduled Event Based events, environments, policy admin integrations, XSLT transforms, SQL Database queries and procedures.


Configure Duck Creek Claims system using XML, .NET and C# technologies to support the development of Property & Casualty Claims systems. Responsible to create integrations, including SQL Server and policy admin integrations with third party systems.


  • Assist in the design of the software configuration and customization to meet the business process design and application requirements.

  • Develop an application prototype and conduct a conference room pilot to validate the configuration design and explore gap options.

  • Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.

  • Configure, build, and test the application.

  • Component test the application.

  • Participate in code reviews.

  • Fix any defects and performance problems discovered in testing.

  • Participate in transitions of the application components to the testers.

  • Complete all appropriate documentation required by the testers, deployment, and application management teams.

  • Inform the technical architect and project manager of any issues that may affect any other areas of the project.

  • Assist other teams with understanding the functional impact of various configuration options.


  • 8 years’ experience in implementing P&C Insurance software applications.

  • Bachelor’s degree, or its foreign equivalent in Computer Science, Computer Engineering, Information Systems, or a closely-related Computer/IT field.

  • Experience with implementation of Duck Creek Platform for Policy Administration.

  • Experience performing analytical or quantitative activities in spreadsheet/database types of software applications.

  • Familiarity with merge fields for Microsoft Word and Adobe.

  • Knowledge of insurance products (Policy Administration).

  • Knowledge of software development life cycle – including: waterfall, iterative and agile methodologies

  • Previous experience working directly with customers.

  • Experience in HTML, ASP, and XML preferred.

  • Familiarity with insurance products, rules and methodologies desirable.