The Knowledge and Training leader will have a dual role. They will lead the knowledge team to build out and implement a content strategy designed for accessibility, convenience and resolution. Partnering with key members of the engineering, product management, customer support and marketing teams, the knowledge leader will develop and implement processes across the ecosystem of writers for how content is created, edited and maintained. A strong testing and measurement approach along with a heavy focus on the customer will enable this leader to succeed. The second part of this role will be to act as a thought leader for training working with our in-region trainers to ensure there is a cohesive global strategy
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That's why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it's our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
This position is responsible for coaching, mentoring and leading training team members/managers. Develops and executes global training strategy to achieve key business objectives for both internal and external stakeholders. Designs, plans and delivers training programs and also oversees changes in the curriculum.
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.